Jonathan Devlin Email & Phone Number

Ventura County, Ca

Ventura County, Ca

Los Angeles, Ca

• Developed team of 20 high-performing managers across 10 properties encompassing 7,000 rental units.• Earned President’s Circle Award (FY’20) and Divisional DM of the Quarter (Q4’20) for top ranking overall financial and team results.• Ranked #2 District company-wide for FY’20 by driving record occupancy, collections, and sales lead conversion by augmenting team sales skills while simultaneously strengthening operational execution.• Achieved 1st-tier company-wide ranking in FY’18 by targeting improvements around sales (top 10% in accelerated move-ins), collections (#1 in delinquency improvement), and customer service metrics (#1 in driving positive social media reviews).• Delivered top performing revenue growth of 7.2% in FY’16 by developing team sales culture and behaviors leading to stronger occupancy, collections, and record-setting merchandise penetration.• Earned President’s Circle Award for top ranking overall financial and team results for FY’15.• Rapidly achieved and maintained 1st-tier company-wide ranking in FY’14 by transforming struggling team into customer-centric sales-focused players.• Utilized various leadership roles to set and influence improved collections procedures as well as safety and operational practices across the Senior Region. Helped to ensure tactical alignment across 10 district teams.

Burbank, Ca

• Led team of 12 general managers in complex high-profile and high-volume $20mil district.• Developed store manager business planning and problem solving capability leading to elevated local ownership of results through aggressive analyzing of gaps, consistent adjustment of strategy, and implementation of innovative approaches impacting results.• Achieved top ranking FY’13 results around Controllable Contribution Growth (15%, goal 5%), Comparable Sales Growth (11%, goal 5%), and key metrics around sales, efficiencies, and cost control.• Achieved top ranking FY’12 results around Controllable Contribution Growth (14%, goal of 7%), Comparable Sales Growth (12%, goal of 7%), Customer Satisfaction (85%, goal of 80%), and other key metrics.• Developed clear team talent bench-building and development strategy resulting in consistent leadership staffing at all levels.• Served as Coach Mentor for newly hired district managers and regional directors.

United States

• Responsible for new channel development, equipment innovation, and key supplier relationships.• Initiated development and launching of Seattle’s Best vending program on-time and within budget.• Revitalized equipment development pipeline that strategically expanded current program offerings to clients and expanded market penetration.• Introduced US Congress to social responsibility initiatives of Starbucks Office Coffee Solutions.

California / N. Nevada / Hawaii

• Achieved 6.4% YOY comparable account growth (goal 4%) for FY’08 accounting for +$600K (after attrition); sold in $250K in new incremental revenue.• Collaborated with peer regional sales managers to bring in PC for FY’08 of 108% to target (18% YOY growth) for Nor Cal/N. Nevada and 100% to target (11% YOY growth) for So Cal.• Invigorated team through innovative sales contests linked with personal development resulting in record-setting new account openings and improved penetration of existing business that surpassed comparable sales targets.• Led team of account managers across 3 states with involved quality assurance, business consultation, sales, new account on-boarding, and service responsibilities over 2,300 accounts worth $40mil.• Managed high profile region with direct ownership for 314 critical lodging, college & university, restaurant, and business & industry accounts worth $18mil; including 67 Barnes & Noble Cafés.• Strategically negotiated major service vendor concerns in San Francisco, San Diego and Oahu, increasing service effectiveness and controlling costs while improving account retention.

California / N. Nevada

• Supervised account managers in Oakland and Sacramento/Reno while retaining account manager responsibilities in N. Los Angeles & the Central Coast (see below).• Hired, trained, coached, and developed successful team of account services managers.

Los Angeles, Ca

• Managed territory earning $6mil in revenue. Responsible for top-level relationships with largest 60 accounts earning $3mil; including 13 Barnes & Noble Cafés.• Sold multiple lodging, independent, and business & industry accounts generating incremental revenue.• Added sales through new venues and products, growing comparable accounts by 12% YOY (goal 4%).• Mentored new Account Services & new Sales team members.