Jonathan Devlin Email & Phone Number

Ventura County, CA

Ventura County, CA

Los Angeles, CA

• Developed team of 20 high-performing managers across 10 properties encompassing 7,000 rental units.
• Earned President’s Circle Award (FY’20) and Divisional DM of the Quarter (Q4’20) for top ranking overall financial and team results.
• Ranked #2 District company-wide for FY’20 by driving record occupancy, collections, and sales lead conversion by augmenting team sales skills while simultaneously strengthening operational execution.
• Achieved 1st-tier company-wide ranking in FY’18 by targeting improvements around sales (top 10% in accelerated move-ins), collections (#1 in delinquency improvement), and customer service metrics (#1 in driving.
• Delivered top performing revenue growth of 7.2% in FY’16 by developing team sales culture and behaviors leading to stronger occupancy, collections, and record-setting merchandise penetration.
• Earned President’s Circle Award for top ranking overall financial and team results for FY’15.

Burbank, CA

• Led team of 12 general managers in complex high-profile and high-volume $20mil district.
• Developed store manager business planning and problem solving capability leading to elevated local ownership of results through aggressive analyzing of gaps, consistent adjustment of strategy, and implementation of.
• Achieved top ranking FY’13 results around Controllable Contribution Growth (15%, goal 5%), Comparable Sales Growth (11%, goal 5%), and key metrics around sales, efficiencies, and cost control.
• Achieved top ranking FY’12 results around Controllable Contribution Growth (14%, goal of 7%), Comparable Sales Growth (12%, goal of 7%), Customer Satisfaction (85%, goal of 80%), and other key metrics.
• Developed clear team talent bench-building and development strategy resulting in consistent leadership staffing at all levels.
• Served as Coach Mentor for newly hired district managers and regional directors.

United States

• Responsible for new channel development, equipment innovation, and key supplier relationships.
• Initiated development and launching of Seattle’s Best vending program on-time and within budget.
• Revitalized equipment development pipeline that strategically expanded current program offerings to clients and expanded market penetration.
• Introduced US Congress to social responsibility initiatives of Starbucks Office Coffee Solutions.

California / N. Nevada / Hawaii

• Achieved 6.4% YOY comparable account growth (goal 4%) for FY’08 accounting for +$600K (after attrition); sold in $250K in new incremental revenue.
• Collaborated with peer regional sales managers to bring in PC for FY’08 of 108% to target (18% YOY growth) for Nor Cal/N. Nevada and 100% to target (11% YOY growth) for So Cal.
• Invigorated team through innovative sales contests linked with personal development resulting in record-setting new account openings and improved penetration of existing business that surpassed comparable sales targets.
• Led team of account managers across 3 states with involved quality assurance, business consultation, sales, new account on-boarding, and service responsibilities over 2,300 accounts worth $40mil.
• Managed high profile region with direct ownership for 314 critical lodging, college & university, restaurant, and business & industry accounts worth $18mil; including 67 Barnes & Noble Cafés.
• Strategically negotiated major service vendor concerns in San Francisco, San Diego and Oahu, increasing service effectiveness and controlling costs while improving account retention.

California / N. Nevada

• Supervised account managers in Oakland and Sacramento/Reno while retaining account manager responsibilities in N. Los Angeles & the Central Coast (see below).
• Hired, trained, coached, and developed successful team of account services managers.

Los Angeles, CA

• Managed territory earning $6mil in revenue. Responsible for top-level relationships with largest 60 accounts earning $3mil; including 13 Barnes & Noble Cafés.
• Sold multiple lodging, independent, and business & industry accounts generating incremental revenue.
• Added sales through new venues and products, growing comparable accounts by 12% YOY (goal 4%).
• Mentored new Account Services & new Sales team members.