Jonathan Dewey Email & Phone Number

· Only Lean Six Sigma facilitator for IT companywide, supporting continuous improvement and controlled change management, and providing support for company-developed and third-party technology applications, including:· User support, training and documentation - user guides and troubleshooting procedures.· Incident management and troubleshooting - diagnosis, resolution and root cause analysis.· System monitoring and maintenance - oversight for performance and availability, updates and application patches.· Security - compliance with policies and best practices.

· Led budgeting processes with forecasting, financial modeling and analysis to support decision making.· Monitored operations, KPIs, and financial variances to identify trends, opportunities, and vulnerabilities.· Determined average cost of operations, establishing standard costs, and analyzed operational data.· Identified opportunities for performance improvement via comparative analysis of financial and operational data.· Identified and implemented improvement, including changes in materials, methods and policies, and automation.

· Directly supported executive leadership of architectural/engineering firm in decision making.· Analyzed customer and vendor contract terms to assess risk, ensure fair and reasonable rates, identify best return on investment, and maximize earnings with competitive pricing in multiple markets.· Analyzed P&L trends to support decision-making for contract extension, renegotiation, or cancellation.· Analyzed financial and operational data including forecasting, employee efficiency, costs, margin, and KPI’s to identify risks and opportunities for operational effectiveness and recommended action.

· Employed to train and oversee transition to new software for scheduling, budgeting, and KPI and efficiency reporting.· Traveled nationwide training employees and converting locations to new workload management software.· Developed SQL reports and trained operations managers to interpret reports, including efficiency tracking, cost forecasting, margin analysis, bid vs. order success rate, daily production and deliveries, and daily cost vs. revenue.· Identified expense trends and process improvement opportunities, developed solutions to reduce cost at locations nationwide, and improved profitability while adhering to company policies and Sarbanes-Oxley protocols.· Developed MS Office add-ins across applications to improve effectiveness and efficiency of administrative functions.

· Held leadership position from company start-up for national facilities maintenance and construction management company with Fortune 100 clients and over $17 million in annual revenue; managed 20 employees.· Led information systems decision-making, process development, operations support center hiring, and development of key performance indicators. Developed new strategic direction, and achieved rapid performance improvements, including implementation of paperless billing.· Managed service, capital, and billing departments, interfaced with clients, developed new operational strategies and software to improve process efficiency, and reported and analyzed KPIs for executive decision-making.· Developed and managed workload management software; set user credential levels and managed user accessibility; managed portals for clients and vendors. Trained employees, vendors and customers on use of software, worked with programmer to develop and implement new features, wrote SQL reports and developed presentations of data, job type templates and workflows; and built screens and conditional field formatting.

Conducted research, analyzed data, and developed presentations on a variety of topics supporting decision making for economic development programs of the City of Evansville and County of Vanderburgh, Indiana.

Under leadership of Head Coach Rick Pitino, interfaced with corporate sponsor Adidas on team equipment/apparel, supervised other student managers, managed equipment logistics, assisted with recruiting and scouting, executed practice drills and prepared reports to the NCAA.