Jonathan Dhin Email & Phone Number

Birmingham, Gb

Hertfordshire, England, United Kingdom

Hertfordshire, England, United Kingdom

KEY ACHIEVEMENTS • Successfully founded a specialist behaviour consultancy from scratch and promoted services to find clients • Helped a young autistic adult access community services and recover back to normal life within just 6 months• Used art as a form of therapy to enable a young autistic individual to manage their aggressive behaviour• Transformed lives of multiple individuals, preventing them from going into crisis and becoming a threat to society• Promptly adopted the business model to remote working during the Covid-19 pandemic, with zero business disruption• Delivered up to 5 art lessons a week for a single client and tailored service offerings to suit bespoke client needs• Received a wide range of positive testimonials from clients for exceptional services and positive life-changing results• Built positive relationships with parents and carers, planned behaviour strategies and led behaviour support plans• Remained a focal point for parents and carers and managed meticulous notes on service users• Governed business expenses and tax returns and ensured adherence with regulations and policies• Advised parents and carers on complex topics and facilitated the selection of optimum choices for the service user• Attended meetings with multi agencies and provided bespoke and dedicated support to clients during business hours

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

KEY ACHIEVEMENTS • Led the day to day running of a high-value building asset for a business with a multi-million-pound annual revenue • Triaged and resolved critical client issues and complaints within set deadlines and pioneered client services excellence • Completed inspections of multiple centres, remained a focal point for clients and identified serviced space offerings• Built long-lasting and strategic client relationships, which facilitated continuous client growth and new business demand• Met client retention and satisfaction KPIs set by the leadership team through robust and effective client engagement • Billed clients for services used at centres, ensured adherence with policies and led by example at all times

St Albans, England, United Kingdom

KEY ACHIEVEMENTS • Spearheaded and line managed a team of 38 individuals, responsible for covering multiple campuses • Completed 38 appraisals within set internal deadlines and enabled staff to grow and develop their careers• Remained the first point of contact for 38 SSAs and 12 tutors and resolved over 100 issues per month effectively • Empowered the team to support over 150 students each year and maintained an exceptional brand image at the college• Achieved 3 promotions over 8 years as a result of continuous professional excellence and recognition from leadership• Maintained strong staff morale in a fast-paced and busy environment through regular one to one coaching• Led new behaviour management strategies which supported tutors across provisions and gained positive feedback• Served as a member of the wider management team and maintained outstanding Ofsted inspection results for 8+ years • Successfully managed all types of challenging behaviours of students and helped tutors mitigate behavioural issues • Built strong links across the Hertfordshire region with feeder schools, which played a key role in securing funding• Analysed and identified areas of risk for students and delivered risk assessments which delivered 100% positive results• Took the role of safeguarding lead and supervised complex safeguarding cases from inception through to closure • Implemented staff working policies which uplifted academic results and improved staff satisfaction and productivity• Managed 10-15 students per class as a cover tutor and taught subjects entailing Maths, English and Health & Wellbeing • Organised and delivered multi-agency events attended by 20+ external agencies and 100+ parents/carers per session• Chaired multi-agency meetings with up to 10 representatives and met 100% of critical administrative internal deadlines

Birmingham, England, United Kingdom

KEY ACHIEVEMENTS • Spearheaded classrooms with up to 30 children and taught subjects including English and Maths• Provided specialist and designated support to children with special educational needs and requirements• Introduced and implemented behavioural interventions to help children with reading, writing and social development• Delivered proven behaviour management strategies and enabled students to control their behaviour effectively • Provided emotional support to students, mentored children and helped individuals manage their emotional needs • Collaborated with the special education needs co-ordinator on a daily basis to drive progression for SEN children• Updated parents and carers on student progress, regression and relevant behavioural issues and needs• Produced daily reports on student performance and formally documented progress to develop historical records

Bachelor'S Degree, Early Childhood Studies

Nvq Level 3 In Assessing Vocational Achievement |, Assessing

A Levels, Film Studies, Theatre Studies

11 Gcse'S, English, Math, Science.., Grade A*-C