- Strong sales: exceeds individual target monthly- Creates necessary reservations on Marine Products and all products sold by Intrepid Group- Answers all phone calls, live chat and emails quickly and efficiently- High knowledge of Polar and all other Marine products - Creates and generates sales reports and templates - Proficient in Salesforce CRM and reporting- Onboards and trains new and existing staff members - Handles escalated complaints/conflict situations using best practice guidelines - Develops a strong relationship with each customer or agent

• Answers promptly and accurately all phone/web/email inquiries and bookings • Generates travel sales via Live Chat, Email and Telephone correspondence• Exceeds monthly individual targets• Manages own bookings in order to build rapport with the customer and provide exceptional customer experience• Strong knowledge of Polar and other Marine booking processes• Aids in generating sales for Googler Exclusive trips• Multi-tasks effectively between regular and added assigned duties

• Manages a team of 30+ Account Specialists• Completes daily trackers and month end totals for the Client • Develops and implements new strategies to increase revenue • Negotiates payment arrangements with customers• Exceeds monthly quotas set by clients

• Confirmed each travel booking is completed as required (dates, destination, pricing, commissions)• Identified and resolved any pricing and payment errors• Ensured files booked online matched the Tour Operators/ Consolidator’s invoices