Jonathan Diaz Email & Phone Number

South Amboy, Nj, Us

South Amboy, Nj, Us

Houston, Texas, Us

Assist clients in buying and/or selling, residential and commercial properties by providing exceptional customer service and expert guidance throughout the real estate transaction process.Conduct market research and analysis to stay updated on current real estate trends, pricing, and inventory in your designated market area.Cultivate and maintain strong relationships with clients, providing regular communication and updates to ensure their needs are met and exceeded.Utilize effective marketing strategies to promote properties and attract potential buyers, including online listings, social media platforms, and networking events.Collaborate with mortgage lenders, title companies, and other professionals involved in the real estate transaction process to ensure a seamless and successful closing.Stay informed about local and national real estate regulations, contracts, and best practices to provide accurate and reliable information to clients.

Queens, New York, Us

Queens, New York, Us

PostgreSQL TableauETLAutomation

Queens, New York, Us

interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. Serve as a primary point of contact for workforce management policies and subject matter experts on workforce optimization steps. Tools:WorkforceManagerVMware Aspect

Jersey City, Nj, Us

⦁ Analyze and communicate with sales and executive management to highlight revenue trends and opportunities to optimize revenue. ⦁ Experience managing and querying relational databases to develop, maintain, and manage advanced reporting, analytics, dashboards.⦁ Identify opportunities for creation of new reporting and streamlining of existing reporting creating automated dashboard reports in Periscope using SQL queries.⦁ Prioritize and balance multiple projects while fielding frequent ad hoc requests through JIRA ticketing system⦁ Develop and update monthly sales performance updates and sales reports⦁ Proactively identify opportunities for sales process improvement⦁ Worked on trending with other departments such as Supply Chain, Marketing, Client Services to understand impact and performance of online advertising media channels such as Search, Email, Affiliates and Paid⦁ Worked with Product team to prioritize lead distribution through internal CRM based on lead scoring algorithm.

Basking Ridge, Nj, Us

• Able to work hard and produce results in a startup environment• Partner with business leaders to identify and quantify initiatives and strategies to drive demand planning as well as understand how business changes will impact performance.• Assist in developing logic for analysis of the data on the fiber build.• Partner with IT to implement and leverage systems to automate reporting when applicable.• Identify relevant metrics, develop scorecards, and assist in creating M&P for Vendor and PM playbook• Build bottoms up view of OFS/build forecasts based on both demand and fiber build while incorporating businesses priorities, strategic initiatives, and estimated schedule.• Geo spatially identify 3rd party opportunities using D&B information and parcel data along fiber build schedule.• Define KPIs and metrics for program and track/measure success.• POC for external facing reports pertaining to OneFiber build.• Assist in prioritization of reporting user story delivery across roadmap delivery schedule.• Perform data analysis via SQL and Excel queries against actual vs targets.

Basking Ridge, Nj, Us

o Managed a team of front line Network Repair Bureau employees with the goal of ensuring optimal team productivity and quality customer and Network technical supporto Responsible for the supervising and scheduling of front line Network Repair Bureau employees & monitoring employee daily activities; Performance management and career coachingo Conducts/coordinates technical training for employees and monitors/evaluates progressPrepares and analyzes reports to manage workflow of team.o Reviews and modifies processes to ensure team meets department performance standards. Identifies team/individual trends in productivity and training issuesLeads quality improvement initiatives in identifying and developing solutions for department and cross-functional processeso Audits all team performance on a regular basisManages Technician technical progression processContinuous Improvement projects•••• Workforce/OT Managemento Analyzed and forecasted departmental needs based on historical data trends for incoming call volumes and average technician workloado Completed OT Efficiency Project. Successfully reduced the OT consumption by $2.5MIL for the Department as a whole (TX and NJ). o Conducted analysis and data modeling used in improving department productivity and driving improvement to performance•••• Initial Queue Time Calculationso Initial queue time is now being calculated based on Problem Type and not ticket type. This new calculation has been integrated on all departmental KPI reports going forward.•••• System Performance(SP) Managero Restructured entire SP Liaison Team to meet the new VZ structure - simple and straight forward. There are now leads for each market that hold weekly conference calls with their respective groups.o From this new structure they have been able to increase knowledge on troubleshooting tickets both for NRB and for Regions. Reducing the amount of referred tickets to the regions.

Basking Ridge, Nj, Us

--VZ Cloud SME/Trainer• Liaison to Vendor(SNCR) and ASP • Lead UAT team for regular sprint releases• Perform classroom trainings for employees on all upcoming applications and tools• Maintain all training materials up to date for employees on troubleshooting and software information • Reviews release notes and works with team to assess impacts and coordinate testing• Responsible for reviewing weekly release, determining potential impacts and coordinating process improvements --Project Coordinator• Attend all NRDR, HLD, and Cross Functional calls to ensure NRB involvement is required for new service, products, and/or addition of new growth equipment. • Assign Project Leads in a timely manner and explain their roles and responsibilities once selected to make sure that the NRB requirements are met. • Keep colleagues and management abreast of upcoming projects. • Ensure NRB project database/Wiki is updated with the most current information. • Reach out to Project Managers, Network Implementation, and PDI to ensure the NRB is included on all Detail Design calls to ensure all necessary projects have support flow documentation for ticket escalation process.

New York, Ny, Us

• Install, maintain and troubleshoot proprietary hardware and software managing a geographic assignment of over 40 Nielsen households to capture 3 screen audience measurements – Mobile, Online, and TV • Responsible for maintaining work assignments to meet various Nielsen objectives and performance goals including Market and Sample commitments, contractual requirements, quality standards, policy and procedural requirements, and customer satisfaction• Supervised Installation calls in assigned area.