Jonathan Dibbo Email & Phone Number

Senior Software Engineer working in the support arm of Boomi in a customer-facing role.I'd like to know why your process or connector isn't working, so I'll take a deep drive through your logs to find the why. If the logs don't help, I'll be setting up an environment to replicate the issue and work through it there without the worry of breaking your production environment. It may be an FTP connection, it could be that SalesForce instance; I'll set it up and work it out. Calling on my experience working as a DBA I especially enjoy looking at those connections to databases and working through issues setting up connections. Occasionally suggesting a workaround for that query that won't run. Trying to help you on a path to implement some best practice processes and ideas, it shouldn't be a surprise what a little ITIL framework can do, never thought I'd enjoy a little change management and governance, but it really does help.

Exeter, United Kingdom

Working as an Application Specialist for South West Water provides a blend of application support, database administration, and customer engagement. Day to day I can be trawling through log files to find why that web service won't start up, supporting customers with audit requests or data queries, or setting up a new database server.• SQL Server (including things like HA/DR, replication) and Oracle DBA• Application (ERP, HR, Payroll, BACS, ServiceNow) and customer support• Release management and governance• Support and technical documentation author• Developer support

Exeter, United Kingdom

Working as a subject matter expert for the ERP system in a user-focused ICT service delivery environment. Engaging with the business to identify problem areas and developing the system to improve business value across various business areas including HR, Finance, Fleet Management, and Procurement. • Providing third line support for the ERP system, modules include Financials, Project, HR, Logistics, and Planner• Development of the ERP system and other platforms such as eForms• SQL query writing for views and bespoke reporting within Agresso• ERP project management (Milestone 4 to Milestone 6 upgrade)• Commissioning and supervising software development by 3rd parties• User requirements gathering and turning these into technical specifications• Documentation Author

Exeter, United Kingdom

I moved with the opportunity to widen my support skill set with a focus on telecommunications and networking, gaining a broad understanding of these areas of networking and IT. This provided me a larger understanding of networking within business organizations, and telecommunications in the UK.• Support for managed IT services, and telecoms (LG and Avaya)• Fault investigation for ADSL, PSTN, ISDN2e/30, EFM, MPLS• Proactive monitoring of priority customer circuits with PRTG

Exeter, United Kingdom

Taking the opportunity to move in to this high pressure support environment for an opportunity to take on a new skill set in the EPOS (Electronic Point of Sale) system for the fuel and convenience sector across the UK. Starting as a first line support analyst and quickly moving on to second line support, followed by a secondment to third line and on-call for 24 hour cover for business critical needs. • Up to third line support for the EPOS systems used by the fuel and convenience sector in the UK, this is a database solution based on MS SQL Server 2008 R2, and older release using dBase.• Desktop support for Windows based operating systems (Win2k – 7), and network support• Pilot roll out and support this phase of the development cycle with priority customers• Remote support for software, and hardware fault diagnosis of computer systems, EPOS devices, fuel management systems and controllers

Exeter, United Kingdom

Providing first and second line support to Toshiba’s computer systems division throughout the UK.• Desktop support, Windows XP – 8• Hardware fault diagnosis and arranging of onsite repairs or repairs as appropriate • Support for tablet devices running Android operating system• Floor support to technical support colleagues and escalation point for technical or customer service issues