Jonathan Diggs Email & Phone Number

Owings Mills, Md, Us

Us

Project manager that is highly focused on implementations of payment solutions. Experience within a Agile environment. While using knowledge and experience of Waterfall and Agile project management standards, processes, procedures, guidelines and tools. With strong leadership and influencing skills along with ability to artfully communicate, set expectations and hold accountable. Daily extensive interactions with internal analysts, clients, and third party vendors in the financial technology field. Working from existing or craft new project plans based on skilled discovery and internal navigation of activities, tasks and timelines to complete the work. At FIS, my role as a Project Manager centers around spearheading payment solution implementations, leveraging over five years of professional experience within Agile and Waterfall frameworks. With a background in coordinating preferred customer accounts and onboarding at Bank of America, I bring a robust understanding of cross-functional partnership and client engagement to FIS's dynamic environment.

Medallion Specialist responsible for providing Medallion Preferred Customer Accounts of Bank of America and Merrill clients for situations including third party transfers, change control management and account updates an onboarding process, coordinate and manage cases to completion, and follow up with clients and financial center stakeholders on latest status. Provides end to end project coordination with, customer interface, partnership, research, and proactive support. Foster cross functional relationships within and across business units.

Project coordinator customer interface, leveraging multiple proprietary Bank of America financial tools and systems. Perform detailed client onboarding process to include , training customers on available products and services, level set expectations regarding change management of assets, and follow up to ensure retention. Identify customer account opportunities, assist customers with required documents and engage key stakeholders as needed, while adhering to ML/BOA procedures and guidelines. Project Coordinator responsible for providing quality assurance to maintain high Service Levels Agreements, Customer Experience, Retention and Productivity.

Hanover, Md, Us

Project Coordinator consultant to Wells Fargo. Duties include coordinating schedules and activities, tracking project status, and performance of additional sub-task and responsibilities as assumed or requested by Project Manager.

Atlanta, Ga, Us

Randstad is a $22.0 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad Technologies' talent have the connections to the best technology and engineering jobs at the finest companies. with businesses ranging from high-tech startups to Fortune 100 corporations. Over 2,500 clients rely on Randstad Technologies to strengthen their competitive positions and each year we continue to add to our growing list of loyal customersSITE ENGINEERExperience working in a complex high availability data center environment ESX, Linux, UNIX knowledge and experience working within complex technical environments. Rack & Stack server and IT hardware in corporate Data Center. Responsible for server implementation, support and decommissioning within a secure raised-floor environment. Complete cabling and cable organization per JPMC DCO standards. Label all devices and cables per DCO standards.

Project Coordinator experience working in a complex 24/7 data center environment with VMware- ESX, Linux, UNIX knowledge. Including experience working within complex technical environments. Project coordinator managing third party vendor hardware installations (SUN, HP, IBM), managing testing (CAT5, CAT6, Fiber), Project coordination including KVM Switch configurations, Fiber installation/testing, server implementation, project planning and documentation. Complete cabling and cable organization per JPMC DCO standards. Label all devices and cables per DCO standards. Completion of daily Data Center room hardware changes (Installation, removal, SAN connectivity support) in local area.

Dallas, Tx, Us

Performs RF optimization in customer projects (US ARMY) independently, according to project plan and in project manager’s guidance Analysis of KPIs, investigation and improvement of network quality problems using a variety of standard references, and documentation.

New York, Ny, Us

A leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity firm with assets of $2 trillion. Position downsized.CSD ADVISORAnalyzed and consulted with card members who have delinquent accounts to find strategic solutions that benefit their overall financial picture, while reducing corporate losses on past due accounts.Proven track record reducing delinquencies and bad debt, maximizing recovery, increasing quality assurance. Improved cash flow to collections and reduced bad debt from approximately $800K to 1.2 million on a month in and out.Consistently recognized for negotiation skills and for superior customer service.

Auto Dealership servicing customers for new, used cars, auto parts and supplies, auto repairs and services.; Marketed and sold highline automobiles to customers and directed competitive analysis of market. Identified core and growth market opportunities to bring awareness to the local community.Built alliances with businesses that expanded sales and service 8% month in and out.Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services to provide exceptional customer service and promote sales.

Winona, Mn, Us

Fastenal Company is a leading industrial and construction distributor with over 2,400 locations in the United States, Canada, Mexico and other countries internationally. Location disbanded to other store in same territory. OUTSIDE SALES REPRESENTATIVEProvided industrial construction sales services to clients in set territories. Conducted cold calls with manufacturing, maintenance, construction, job sites and other industrial accounts.• Developed and executed a sales plan in the local territory which met/exceed sales goals• Sold industrial and construction supplies business to business as a one stop shop for all of the clients building needs.• Maintained and grew existing customer base to bring profitability back to the Columbia location. • Increased and sustained customer inventory program cutting cost and wasteful spending on small wares.• Revitalized failing store bringing revenue from 2% to 56% by re-evaluating old accounts, restructuring pricing programs and eliminating sub-par accounts

Provided industrial construction sales services to clients in set territories. Conducted cold calls with manufacturing, maintenance, construction, job sites and other industrial accounts.Developed and executed a sales plan in the local territory which met/exceed sales goals.Sold industrial and construction supplies business to business as a one stop shop for all of the clients building needs.Maintained and grew existing customer base to bring profitability back to the Columbia location. Increased and sustained customer inventory program cutting cost and wasteful spending on small wares.Revitalized failing store bringing revenue from 2% to 56% by re-evaluating old accounts, restructuring pricing programs and eliminating sub-par accounts.; An industry leader appealing to value-driven renters by offering quality vehicles and a rewarding rental experience at nearly 1,800 rental locations worldwide.

Sold new Infiniti cars and SUV's as well as used vehicles and Infiniti Certified used vehicles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers and closing sales.Expand number of buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models and by building rapport with customers.Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing collects payment.Delivered automobiles costing from $22 - $65K.

Certificate, Project Management

Information Systems