Jonathan Dileo Email & Phone Number

Boston, Ma, Us

Jersey City, Nj, Us

• Setup business and website as electronics recycling startup• Schedule and meet with potential clients• Create a full inventory for each client pickup• Fix and rebuild hardware to sell on eBay marketplace (or donate to local schools/communities)www.bostonecycle.com

Boston, Ma, Us

Boston, Ma, Us

• Maintain physical and virtual server infrastructure at various colocations around the world• Fix web server issues and upgrade old technology• Keep servers standardized with configuration management• Work with 3rd-party vendors to fix servers/applications• Participate in on-call rotation over nights and weekends• Ensure backups are running properly with Zmanda

Boston, Massachusetts, Us

• Maintain 230-node Linux HPC cluster• Rack & stack, network, and organize servers in on-site datacenter• Perform backups and restores utilizing CommVault Simpana• Run monthly Windows Updates• Perform Active Directory, Group Policy, and MS Exchange Server daily tasks• Keep software and hardware inventory up-to-date

Boston, Massachusetts, Us

Day-to-day administration of the Linux environment, Windows systems, and software/hardware troubleshooting. Running weekly patch and security updates on servers and workstations. Assisting with expanding the virtual server environment and enhancing the business.

Boston, Ma, Us

Worked part-time to assist with supervising various intramural sports.

Open the Prudential Center location 2-4 times per week at 5:30am, greet and sign in members, and assist in any problems at the club

Newton, Ma, Us

As a member of a 4-person team, provides helpdesk and desktop support to 430 employees nationwide, across 88 sites, including 70 users in the corporate office. Act as a primary point of contact for IT-related issues, including desktop hardware/software, multi-function network printers, BlackBerry, and network connectivity problems. Provide secondary support for third tier calls, system-wide network outages, corporate phone network outages, data backups, and web server troubleshooting. Administration of Active Directory, Exchange Server, BlackBerry Manager, group policy scripts, and voicemail backups. Maintain an inventory of all computer hardware and log loaner equipment usage.

Boston, Ma, Us

Trained intramural referees, supervised various sports, and reffed games

Boston, Massachusetts, Us

Working as a member of a 5-person team, provided end user IT support to 250 employees worldwide. Focused in the area of break/fix and server maintenance; troubleshooting network connectivity, printers, network cards, graphics cards, POST codes, RAID failures, blue screens, and MS Outlook issues. Created and maintained a server room layout with an alphabetized list of all servers. Backed up data for servers and employees onto CD-R, DVD-R, and tapes. Performed setup and installation of servers in critical and secondary server rooms.

Working as a member of a 15-person team, provided end user IT support to 4,000 site employees. Focused in the area of break/fix, responding to trouble tickets daily, troubleshooting of hardware and software issues, such as monitor, memory, blue screens, VPN, BlackBerry, and Lotus Notes issues. Maintained lease refresh process for end users on a weekly basis. Process involved replacing old hardware with new hardware and updated software. Performed data transfers for computers with faulty hard drives. Security clearance acquired.

Managed PC lab for testing of application software: Installed new images on test computers; connected PCs to company intranet; ran test cases depending on application being tested; logged any issues encountered while testing; and e-mailed application packagers daily with updates on application testing. Assisted PC Support team: Set up and ran troubleshooting of Lotus Notes accounts; fixed VPN login issues; installed saved images onto fresh computers; installed numerous applications onto client PCs; and helped with other computer issues. Updated an application inventory spreadsheet biweekly.