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Jonathan Dill Email & Phone Number
Service Desk Manager
at
Ohio Department of Health
1 work email found
@ohiosecretaryofstate.gov
3 phones found area 614
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Manager
Location
Reynoldsburg, Ohio, United States
Company size
Who is Jonathan Dill? Overview
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Quick answer
Jonathan Dill is listed as Service Desk Manager at Ohio Department of Health, a with 548 employees, based in Reynoldsburg, Ohio, United States. AeroLeads shows a work email signal at ohiosecretaryofstate.gov, phone signal with area code 614, and a matched LinkedIn profile for Jonathan Dill.
Jonathan Dill previously worked as Service Desk Manager at Ohio Secretary Of State and Desktop Support Manager at Ohio Department Of Health. Jonathan Dill holds Aas, Electronic Computer Technology from Devry University.
Company email context
Email format at Ohio Department of Health
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{first_initial}{last}@ohiosecretaryofstate.gov
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AeroLeads found 1 current-domain work email signal for Jonathan Dill. Compare company email patterns before reaching out.
Profile bio
About Jonathan Dill
"Do what you must, so you can do what you want"- Matt Solorio.I am a versatile and goal-oriented professional with experience in designing and implementing network configurations, troubleshooting performance issues, carrying out network monitoring and configuring security systems, and building and maintaining the day-to-day operation of computer networks that companies and organizations rely on. I have maximized network performance through ongoing monitoring and troubleshooting, and arranging scheduled upgrades. I have experience in maintaining and administering computer networks and related computing environments, including systems software, applications software, hardware, and configurations. I am an expert in understanding and articulating complex problems related to the specific technology and can interface with community networks to retain technology competitiveness. I have expertise in designing and implementing new network solutions, improving current networks' efficiency and procuring network equipment, and managing subcontractors involved with network installation. I have experience performing network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations and monitoring performance, and ensuring system availability and reliability. I am a capable team player with active coaching, mentoring, and training skills and possess the multi-task capacity to work independently and in a team and the flexibility to meet shifting goals in tight deadlines. I have outstanding verbal and written communication skills with excellent interpersonal and organizational skills to communicate and operate in a fast-paced and challenging environment with multiple departments and the public with a vision to drive the department. Areas of Expertise: Outstanding Communication Skills Results-Oriented Detail-Oriented Multi-Tasking Strategic Planning and Analysis Troubleshooting and Problem-Solving Configuring and Installation of Network Systems
Listed skills include Troubleshooting, Customer Service, Computer Hardware, Call Centers, and 8 others.
Current workplace
Jonathan Dill's current company
Company context helps verify the profile and gives searchers a useful next step.
Ohio Department Of Health
13 roles
Jonathan Dill work experience
A career timeline built from the work history available for this profile.
Service Desk Manager
Desktop Support Manager
Information Technology Specialist 4 Supervisor
Feb 2023 - Apr 2023
Service Desk Manager
Jul 2021 - Feb 2023
Help Desk Analyst - Tier 2 Support
As a Help Desk Analyst, I participate with developers and/or contractors in troubleshooting and identifying problems, provide tier 2 level technical support on technical issues, have experience with Salesforce Case Management- Creating cases for issues related to filings on the Ohio Business Gateway and provides update status to internal and external users. I also manage documentation of outdated, current processes and issues along with supervising testing system changes when changes are made for deployment changes. I work closely with all State Municipalities and assist development of HTML code changes to Ohio Business Gateway website, problem-solves cases and works closely with businesses on issues with the Ohio Business Gateway, and assist developers with balancing all state money received and distribute reports to each agency and partner by using VPN and Remote Desktop to a Reporting framework server. I am responsible for balancing of Service Partners Transactions and Payments as well as engaging in daily team meetings to provide status updates on assigned duties and project related matters.
Jul 2018 - Jul 2021
Field Operations Support Manager
Exceptional Innovation, Inc.
I have installed, configured, and troubleshot networking equipment. I have worked as a Service/Call Center Supervisor and was responsible for building a team to provide 24/7/365 support of the IQx Product suites. I have supported 3rd party installation teams and internal technical staff, including escalation path for the UK service Center. I provided "on-site" support for Alpha/Beta projects and administered feedback to the Product Management and R&D team via Alpha/Beta surveys. I assisted in the Training Department in developing "needs" based curriculums for EI technical development and reviewed EI Operations documentation before document release to ensure accuracy and relevance. I troubleshot and repaired all IQx Product Suites, tested, configured, and supported DISH Network, DirecTV (FTG) products. I have documented installation and testing results and worked under the project manager/operations manager's guidance to complete various projects and reported any product and installation issues, and performing other duties as assigned.
Jan 2016 - Jul 2018
Manager Of Support Services | Mar 2014-Dec 2015
Exceptional Innovation, Inc.
As a Manager of Support Services, I hired and trained analysts to provide technical support to end users, managed and lead a group of 7 Analysts with a daily focus of never exceeding 4 opened tickets, scheduled assignments for Analysts, established relationships with multiple hospitality representatives to meet and resolve client to client issues, while effectively communicating between internal and external customers, had Bi-Daily mentoring meetings with Analysts to ensure each were making and meeting personal goals towards individual development, provided feedback to Analysts for performance improvement, participated in daily SCRUM meetings with other business areas, planned and reviewed Support Services policies to ensure exceptional levels of service, assisted and resolved escalated end user issues and was responsible for communicating information and department issues with Director and CEO.
Mar 2014 - Dec 2015
Quality Assurance Analyst
Exceptional Innovation, Inc.
I was accountable for daily software testing of the SmarTV system and Microsoft SQL Database usage. I have helped launch new hospitality customers like Downtown Grand Hotel, Wequassett Resort, Ace Hotel New Orleans, and Montage Beverly Hills.
Jan 2014 - Mar 2014
Senior Information Technology Support Analyst
Exceptional Innovation, Inc.
As a Senior Support Analyst, I troubleshot, diagnose, and remotely fix software-related issues to various hospitality properties. I was responsible for daily use of Access Database and Excel to log incoming calls and cases, repaired hardware issues in the field. I assist dealers and customers in configuring software made by Exceptional Innovation for home automation, received damaged hardware, and ship repaired hardware to various dealers. I have performed daily Quality Assurance for bugs and support Life-Ware software and products, assisted and supported projects implementing software, including an attraction called Dream World at Disney World. I made on-site team visits in configuring and testing software for automation in each room at the Cosmopolitan Hotel and Casino of Las Vegas, NV. I have participated in a team effort to construct and deploy phones for use in each room at the Cosmopolitan Hotel and Casino of Las Vegas, NV. I was accountable for daily support of Cosmopolitan Hotel and Casino of Las Vegas, NV servers for the entire site, including Bungalows and Suites.
Sep 2008 - Dec 2013
Senior Support Analyst
Smartv
Apr 2008 - Apr 2013
Technican Ii
Pinnacle Data Systems
Apr 2005 - May 2008
Teleservice Counselor
•Communicated and performed customer service within a call center environment•Dispatched road-side service calls to emergency road service vehicles and operators from various independent facilities in the most efficient manner•Assisted and evaluated member requests for services with customer satisfaction in mind•Maintained a weekly quota based on department standards
Mar 2003 - Apr 2005
3 education records
Jonathan Dill education
Aas, Electronic Computer Technology
Devry University
Computer And Information Systems Security/Information Assurance
Us Grant Joint Vocational School
Education record
Springfield South High School
FAQ
Frequently asked questions about Jonathan Dill
Quick answers generated from the profile data available on this page.
What company does Jonathan Dill work for?
Jonathan Dill works for Ohio Department of Health.
What is Jonathan Dill's role at Ohio Department of Health?
Jonathan Dill is listed as Service Desk Manager at Ohio Department of Health.
What is Jonathan Dill's email address?
AeroLeads has found 1 work email signal at @ohiosecretaryofstate.gov for Jonathan Dill at Ohio Department of Health.
What is Jonathan Dill's phone number?
AeroLeads has found 3 phone signal(s) with area code 614 for Jonathan Dill at Ohio Department of Health.
Where is Jonathan Dill based?
Jonathan Dill is based in Reynoldsburg, Ohio, United States while working with Ohio Department of Health.
What companies has Jonathan Dill worked for?
Jonathan Dill has worked for Ohio Department Of Health, Ohio Secretary Of State, Ohio Attorney General'S Office, Ohio Department Of Administrative Services, and Exceptional Innovation, Inc..
How can I contact Jonathan Dill?
You can use AeroLeads to view verified contact signals for Jonathan Dill at Ohio Department of Health, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Dill attend?
Jonathan Dill holds Aas, Electronic Computer Technology from Devry University.
What skills is Jonathan Dill known for?
Jonathan Dill is listed with skills including Troubleshooting, Customer Service, Computer Hardware, Call Centers, Quality Assurance, Networking, Sales Operations, and Testing.
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