Jonathan Dilling Email & Phone Number

Mesa, Az, Us

Chicago, Illinois, United States

Phoenix, Arizona, United States

Oversaw the seamless installation of Best Western's Autoclerk Cloud property management system across a portfolio of over twenty hotels within the Best Western and Sure Stay hotel chains, as well as independent hotels.Guided hotels through a comprehensive thirty-step, four-to-six-week installation process, initiating communication with general managers, revenue managers, and other relevant staff members.Cultivated relationships via phone and email with hotel staff and key stakeholders nationwide, providing dedicated support throughout the installation journey.Collaborated with Shift4 and Elavon credit card processing companies to facilitate signed contracts and timely delivery of devices before the scheduled Autoclerk installation date.Conducted thorough testing of credit card authorization capabilities to ensure a seamless transition to Autoclerk for both hotels and guests.Converted individual hotel requirements into specific functional specifications, aiding trainers and installers during the final stages of installation and staff training.Coordinated data builds for hotel Autoclerk profiles, incorporating rates, room types, guest letters, taxes, hotel policies, and Best Western channel allotments, ensuring localization for each hotel's unique needs.Monitored installation progress using Cherwell and Salesforce platforms, ensuring on-time Autoclerk delivery.Fostered collaboration with cross-functional teams, including coordinators, installers, trainers, and Best Western management, to optimize service delivery during Autoclerk installations.Actively participated in weekly team meetings to track individual installs and contribute to the broader perspective of overall new Autoclerk installations.Proactively acquired and shared in-depth knowledge about Best Western rate codes, policies, and brands, providing up-to-date information to hotels.Offered ongoing maintenance support and suggest technological improvements to the Autoclerk team.

Cougar, Washington Near Mount Saint Helens

Oversaw the operations, training, and scheduling for the front desk, gift shop, café, housekeeping, maintenance, and logistics teams. Improved the resort from a two-star to a three-star ranking by increasing the online presence, showcasing the improvements made at the property by the maintenance and remodeling staff, and through an overall improvement in the guest review ratings. Created and utilized Excel spreadsheets to track and predict overall revenue and costs, reducing food cost by 4% and keeping labor cost for entire resort under 20%. Overhauled property management software to various programs that include dynamic pricing, online reservation capability, and channel management to increase hotel revenue 57% over five years. Lead eight expeditions to summit Mount Saint Helens and staff tours of local attractions to provide our team with the knowledge of the area to the guests. Designed and updated an instruction manual for the housekeeping department to create a process that housekeeping managers and staff can use for consistency and quality cleaning in all rooms and cabins Created a new café menu each season for breakfast and dinner for a diverse set of meals to satisfy different types of customers through relationships with five different outside vendors.

Tempe, Arizona

Assisted in bookkeeping and accounting of the business by evaluating spreadsheets. Ran the business every week through coin collections, customer service, and scheduled repairs. Aided in the remodel of the business by polling customers on paint colors, specific decorations, and tile floor.

Bachelor Of Arts (Ba), Business (Global Politics), Summa Cum Laude

Activities and Societies: Beta Gamma Sigma, Gilman Scholarship, Golden Key International

Latin American Studies

Certificate, International Business