Jonathan Dion Email & Phone Number

Tolland, Ct, Us

Milford, Connecticut, Us

Milford, Connecticut, Us

In my present role I, Establish strong positive communications with key clients and collaborate with engineering to recommend expert solutions to problems with a high cost-of-failure. Display professional etiquettes while communicating with key clients through email, phone, online presentations, screen-share, and in-person meetings to achieve key organizational objectives. Delivered expertise to elevate business growth by handling two largest prospective customers. So far I have accomplished:● Entrusted by leadership to initiate the largest new customer accounts projected to increase company net revenue by over 20%● Supported high-level customer visits both internally and externally, and communicated with a wide audience, buyers to C-suite executives.● Currently expanding our factory to new core end markets and products, took this effort from 0-1. Initiated, executed, and completed a cross-functional multi-team (four teams) project which leveraged existing functionality in new ways to expand our offerings. Navigated ambiguity with the crossfunction project team as we iterated through potential solutions before arriving at a final proposal. Driving execution, including weekly collaboration meetings and monthly updates to leadership. Project launched successfully Q1 of 2023 with expected 2023 revenue of $10+ million.

Santa Ana, California, Us

Established strong and positive communication with key clients, identify the needs, and recommended cost-effective product solutions aimed at achieving customer success. I communicated with key clients through email, phone, online presentations, screen-share, and in-person meetings to achieve key organizational objectives. Delivered expertise to elevate business growth by handling the largest customers. My accomplishments within this role are following:• Hand-picked by executive management for exceptional performance to propel 3rd largest account within 3 months.• Generated new stream of revenue by onboarding new accounts and delivering value-added services to existing clients with continuous assurance of service delivery.• Validated personal sales opportunities, ongoing deals, and contracts by establishing metrics-based tools.• Secured competitive position by comprehending competitors' mission, offerings, and marketing strategy.

Philadelphia, Pa, Us

Working here, I delivered experiential support to peers and employees steering difficult calls. My duties comprised of conducting training programs and coaching sessions for new hires resulted in achieving optimal level of competency in procedures and protocols. I leveraged negotiation skills supporting fair conclusions for both business and key clients. Following are some of my achievements: • Praised by senior leadership for achieving top 20% metrics of retention agents through strategic planning. • Played a pivotal role in executing mentoring program for new hires resulted in enhancing overall performance. • Scaled-up efficiency for the real-time support queue to facilitate coworkers. • Answered 30-40 calls and clients per day with optimal utilization of communication skills.

Here, I executed operational excellence strategies to enhance operational rigors. My responsibilities included delivering in-depth fiscal insights in order to manage finances, payroll, and register audits with statistical accuracy and clarity. My achievements are as follows: • Minimized supply costs and maximized overall profit ratio by spearheading the project. • Enhanced operational efficiency of 5 employees by delivering progressive recommendations on enhancing administrative processes. • Leveraged strategic marketing plan, and social and personal network to expand clientele by 20%

As a Bookstore Clerk, I contributed to the launch of a new self-service coffee stand by stocking, cleaning, and monitoring it. I drove substantial expertise to facilitated partnered full-service Dunkin' Donuts by streamlining receiving of shipments. Moreover, I utilized leadership skills to direct the team on book sales and donations, while maximizing productivity by processing transactions and answering complex questions.

Bachelor Of Business Management, Business

High School Degree