Jonathan Dodsworth Email & Phone Number

Edinburgh City, Scotland, United Kingdom

I decided to move back into customer services when a role emerged that combined my love for assisting people with a great cause. Motability is a charitable operation that assists families dealing with disabilities lease cars with full insurance and breakdown cover. On calls, I dealt with a variety of situations and customers who faced different challenges. The role included application processing, and handling lease concerns like repairs, accidents and vehicle returns. The callers ranged from disabled people, parents, care workers and also next of kin; the role was a hub for any and all car related queries they had. During my tenure I learnt a lot around assessing a situation, asking the right questions and working with scheme partners and customers to help resolve sometimes complex issues with major ramifications; this was especially apparent during the Covid-19 outbreak.

Edinburgh, Scotland, United Kingdom

Moving out of finance, I found success with the largest corporate IT reseller in the UK, Computacenter. I was responsible for managing the relationship and day-to-day supply with Local Authority customers and was often the first point of contact for new ventures that required quotes, the processing of orders, management of delivery and queries.

Edinburgh City, Scotland, United Kingdom

After a number of years in a telephony role, in August I began looking for other roles inside RBS to expand my knowledge of the products and services the bank had to offer. The role I performed involved dealing with customers face to face, handling queries and assisting with everyday banking solutions. It was also a role where I could open accounts and help advise customers on best banking practices to ensure they were getting the most from the financial products offered. During this time I took on varied responsibilities including cash handling, query management and complaint handling.

Edinburgh City, Scotland, United Kingdom

I moved to RBS in 2014 to pursue a career in their fraud department, helping combat financial fraud in a variety of roles. During my tenure there I worked in their Authorizations team, their Real Time Profiling team, their Online Fraud Team and eventually their complaint handling team. I feel my time there with the team gave me fantastic insight into complex matters, having to analyse information and make informed decisions to ensure the right course of action was followed. The complaints aspect of the role also gave me more experience in conflict resolution challenging me to ensure I did what was right for both the customer and the business.

Edinburgh City, Scotland, United Kingdom

For two years I was employed by Scottish Widows who are the Life Assurance & Pensions provider owned by Lloyds Banking Group. In this role I operated as a contact centre agent assigned to a specialist “Heritage” team who are responsible for all policies taken out with the Group prior to 2000. Building a broad degree of experience with Pensions & Life Assurance policies I was responsible for helping customers understand their policies & assist in all aspects of customer servicing including retirement & policyholder bereavement.I was also the initial point of contact for handling customer complaints that may arise & ensuring that they are dealt with promptly & professionally.

Edinburgh, United Kingdom

Edinburgh, United Kingdom

At CLARA we help game publishers, developers and community managers skillfully analyze all information about their products and clients. CLARA Insight helps promote new ideas in product development, lead and monitor communities, establish and report metrics on sentiment and key players, and identify integral clients and top members for each community

Approached for sales and marketing for Devious Solutions on a new project.

Kinnarps was founded in 1942 in the Swedish village of Kinnarp. To this day the company remains a family run business with a culture based on professionalism, responsibility and respect. From planning and analysis of your needs to manufacturing furniture to employing our own in-house logistics and installation teams, we aim to pass considerable savings in time and money onto you by taking control of the entire process. Leaving you free to get on with business!

Bahons, Marketing Management

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