Duties:-Responsible for diagnosing & resolving hardware, software & end users problems.-Acting as the first point of contact for all IT & technical queries.-Developing the infrastructure and systems to meet the companies needs.-Working within a TCP/IP network environment, including DHCP, DNS and ethernet -Involved in the rollout of software updates and patches.-Investigate specialist and complex IT support issues.-Communicating with third party technical specialists.-Configuring and managing backup & restore procedures.-Maintaining a wide range of computer hardware and software programmes.-Identifying & reporting on the budgetary implications of IT projects and upgrades.-Provide secondary support for LAN administration.-Responsible for allocating work to junior staff and induction training for new staff.-Deploying new hardware, server backups & evaluating new software & security risks.-In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /-Windows & Microsoft Office up to Office 2007.