About Me:I am a meticulous Senior Project/Program Manager with a proven track record of leading global teams to success. With a customer-focused approach and a positive attitude towards addressing business realities, I specialize in building partnerships and delivering service excellence. My expertise lies in prioritizing account-level improvements, strategic planning, and implementing project methodologies that exceed customer expectations.Areas of Expertise:- Written and Verbal Communication- Relationship Building- Team Leadership- Cross-functional Collaboration- Strategic Planning- Process Improvement- Research and Analysis- Problem Solving- Solutioning- Coaching- Diversity and InclusionProfessional Experience:At AT&T, I served as a Senior Project/Program Manager (identified as Portfolio Manager), where I directed a global team of project managers across LAN, Wireless, WAN, and Real Estate portfolios. I facilitated project intake processes, presented migration plans, and completed Statement of Work documentation, ensuring end-to-end project success and client satisfaction.Additionally, my role as a Service Operations Executive involved managing outsourcing contracts between IBM, AT&T, and end-clients, overseeing data network and voice services. I built successful stakeholder relationships, implemented IT roadmaps, and led delivery teams supporting network services and projects.Additional Relevant Experience:My tenure at IBM/AT&T included roles such as Delivery Program Manager, where I drove key performance indicators across e-business outsourcing contracts, and Network Services Availability Manager, acting as a liaison between clients and network incident teams.Education & Certifications:Graduate Certificate in Project Management, George Washington UniversityAssociate of Science in IT Programming, State Technical Institute at MemphisCertifications: Project Management Professional (PMP) – PMI, Lean Six Sigma Green BeltI am passionate about driving excellence in project management, fostering collaborative relationships, and achieving impactful results. Let's connect and explore opportunities to leverage my skills and experience for mutual success.