Jonathan Dowden Email & Phone Number

Sandy, Utah, United States

South Salt Lake, Utah, United States

• Furnished the finest customer experiences daily to an international client base ensuring accurate communication, delivery, and regular follow-ups to every client and partner.
• Mentored junior staff and key stakeholders on best practices and resolved technical support issues for consumer and commercial clients.
• Successfully managed multiple concurrent caseloads by phone call, email, text, and in-person service.

Salt Lake City, Utah, United States

• Worked with Veterans Administration employees, external medical agencies, and the public to establish and maintain constant communication and working relationships.
• Triaged or routed successful service requests for clients and enhanced their profiles and histories using multiple Customer Relationship Management (CRM) applications.

West Valley City, Utah, United States

• Assessed and advised customers on their optimal benefits options based on their individual circumstances.
• Resolved thousands of health insurance service requests over the phone and logged details within the Customer Relationship Management (CRM) application.
• Delivered outstanding customer experience in a kind and warm manner and de-escalated hundreds of upset customers.

Amarillo, Texas, United States

• Assessed, advised, and arranged payment plan to customers based on their individual circumstances while maintaining the utmost confidentiality.
• Resolved thousands of car insurance service requests every month from inbound calls and logged details within the Customer Relationship Management (CRM) application.