Jonathan Downing Email & Phone Number

United Kingdom

Remote

Manchester, United Kingdom

•Lead and manage a team of Project Managers and Technical Implementation Specialist across Europe. •Responsibility for recruiting and on boarding all new employees including company inductions. •Provide subject matter expert knowledge in supporting the team through complex implementations. •Thinking outside of the box to come up with radical solutions to address complex customer business processes. •Monitor projects using PM tools to ensure projects are completed within scope… Show more •Lead and manage a team of Project Managers and Technical Implementation Specialist across Europe. •Responsibility for recruiting and on boarding all new employees including company inductions. •Provide subject matter expert knowledge in supporting the team through complex implementations. •Thinking outside of the box to come up with radical solutions to address complex customer business processes. •Monitor projects using PM tools to ensure projects are completed within scope and on track. •Manage the on boarding process for all new customers including creation of scope statement, ensuring the license is correct and preparing the Project Manager for kick off. •Working closely with internal and external stakeholder on finding solutions to customer and business need. •Manage day to day allocation of work to the project teams. Ensure teams and using efficient and accurate methodologies. •implement standards for system integration. •Contribute to the development of the product through enhancement requests and participation in sprint reviews. •Provide updates to the executive team on overall performance of the European Team. •Contribute to global strategies based on customer trends and need. Show less

Manage all aspects of the implementation and integration of StarRez with the business operations of Housing and Residence Life operations at Universities and private student housing providers.• Serve as subject matter expert and business process consultant within the fields of Housing, Residence Life and Student Conduct.• Develop and maintain strong relationships with customers.• Effectively manage multiple concurrent new implementation projects as well as multiple projects for… Show more Manage all aspects of the implementation and integration of StarRez with the business operations of Housing and Residence Life operations at Universities and private student housing providers.• Serve as subject matter expert and business process consultant within the fields of Housing, Residence Life and Student Conduct.• Develop and maintain strong relationships with customers.• Effectively manage multiple concurrent new implementation projects as well as multiple projects for existing customers to improve and expand their StarRez solution.• Provide resolution to project, implementation, and customer issues in collaboration with other team members.• Support customers to strategize and design the integration of StarRez solutions with various third party systems.• Facilitate in person business process consultations and comprehensive training sessions for executive, operational and administrative users.• Perform training and professional development sessions internally for various team members.. Show less

Manchester, Greater Manchester, United Kingdom

London, United Kingdom

• Responsibility for mobilising a new student accommodation site• Recruitment of all operational teams• Design and develop a full catalogue of operational policies and procedures• Assisting with the marketing plan during the pre-opening phase to ensure maximum customer awareness of the property• Driving sales processes to ensure that the property is let in line with the business plan.• Complete regular inspections of the building to identify potential health & safety matters… Show more • Responsibility for mobilising a new student accommodation site• Recruitment of all operational teams• Design and develop a full catalogue of operational policies and procedures• Assisting with the marketing plan during the pre-opening phase to ensure maximum customer awareness of the property• Driving sales processes to ensure that the property is let in line with the business plan.• Complete regular inspections of the building to identify potential health & safety matters or items that need replacing or repair.• Maintain a log and schedule of all statutory compliance checks and ensure that compliance documentation is complete and up to date.• Set and deliver customer satisfaction targets.• Set up and manage an approved contractor schedule.• Oversee and manage all planned preventative or lifecycle maintenance and liaise with customers should access to flats be required.• Dealing with dispute resolution arising from a failure of any management process.• Set and deliver agreed financial targets.• Maintain accurate accounts of all income and expenditure.• Co-ordination of the preparation of monthly, quarterly and annual management accounts • Procure Service Level Agreements for all facilities management requirements.• Ensure that all SLAs are adhered to at all times by either external supplies or internal staff.• Set and monitor all Key Performance Indicators for facility management and ensure that they are met at all times. Show less

iQ is a specialist joint venture between Quintain Estates & Development PLC and the Wellcome Trust that acquires, develops and operates student accommodation in the UK. iQ is mandated to operate throughout the UK, targeting key university towns and cities with strong demand. There are currently thirteen operational schemes and a pipeline of further development. iQ currently has student accommodation in Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham, Preston, Salford… Show more iQ is a specialist joint venture between Quintain Estates & Development PLC and the Wellcome Trust that acquires, develops and operates student accommodation in the UK. iQ is mandated to operate throughout the UK, targeting key university towns and cities with strong demand. There are currently thirteen operational schemes and a pipeline of further development. iQ currently has student accommodation in Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham, Preston, Salford and Sheffield.As the Accommodation Manager for a well established 541 bed site in Salford I am responsible for:• Ensure maintained compliance with ANUK Code of Standards.• Comply with Health and Safety requirements including risk assessing• Deal directly with customer enquires and complaints • Prepare annual targets for service improvements• Responsible for ensuring maximum occupancy of the site.• Produce a robust marketing strategy ensuring literature and marketing material is appropriate, accurately reflecting the accommodation and services provided.• Maintain close links with the university and other appropriate academic institutions.• Recruit and retain on site accommodation team.• Undertake full responsibility for the management of the staff.• Develop and control operational budgets. • Responsible for control on spend.• Maximise income through rent collection and effective arrears control.• Maximise non core income. Show less

Salford

• Took the lead on a large scale consultation exercise with service users, stakeholders and service providers.• Written and produced a Crystal Marked Housing Options Pack • Developed and implemented a Repossession Prevention Fund• Policy and procedure writing• Produced and negotiated service level agreements • Budget holder• Line management • National benchmarking of Local Authority projects• Delivery of presentation across a range of stakeholders, service… Show more • Took the lead on a large scale consultation exercise with service users, stakeholders and service providers.• Written and produced a Crystal Marked Housing Options Pack • Developed and implemented a Repossession Prevention Fund• Policy and procedure writing• Produced and negotiated service level agreements • Budget holder• Line management • National benchmarking of Local Authority projects• Delivery of presentation across a range of stakeholders, service providers and staff across all levels• Produced accurate informative reports to senior management• Reporting on performance and spend to Communities and Local Government Show less

Rochdale

• Managing a team of prison based housing advisors• Reporting to funding providers on performance• Networking and relationship building with accommodation providers• Ensuring all prisoners receive housing advice on entry to prison• Responsibility for reducing number of prisoners leaving with no fixed abode