Jonathan Draper Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Partnered with HR on compensation, role level setting, competencies, career development paths,and employee satisfaction initiatives, aligning with organizational goals.
• Developed and monitored KPIs, ensuring accountability across locations in assigned territory anddriving performance improvements.
• Spearheaded process improvements, increasing margin from $500 to $1500 for a 200% increase.
• Cultivated talent and developed employees for leadership roles, enhancing team managementcapabilities across territory.
• Demonstrated proficiency in using analytical tools like Tableau and MS Excel for data analysis andreporting, with familiarity of basic SQL queries for data retrieval and analysis.
• Utilized forecasting strategies for inventory and staffing needs, optimizing workflow efficiency.

Charlotte, North Carolina Area

• Thrived in a fast-paced startup environment, constantly adapting and developing new processes.
• Led initiatives to deeply understand the customer journey, implementing process improvements toenhance overall customer experience and satisfaction.
• Utilized Lean processes to assess risks based on NPS(Net Promoter Score) detractor data,contributing to process improvement and increasing NPS scores by 10%.
• Played a pivotal role in dynamic schedule planning to enhance efficiencies and improve the overallcustomer journey.
• Collaborated with cross-functional teams to implement improvements based on customerfeedback, resulting in increased customer satisfaction.
• Managed operations and a team of 20+ employees in a high-growth market.

Charlotte, North Carolina Area

• Promoted a strong sense of team while maintaining a competitive atmosphere within a matrix based environment.
• Grew fleet size along with business by actively growing and maintaining a loyal customer base by exceeding sales and customer satisfaction goals.
• Increased revenue and customer base by collaborating with various business partners including body shops, insurance companies, and service centers.

Greater Atlanta Area

• Assisted with the creation and implementation of processes that allowed me to be the first to manage the district’s inventory.
• Managed the East Atlanta District’s complete inventory of more than 60 locations and 1,500 units.
• Managed a team of 18 drivers and worked directly with third-party transport to service a diverse range of clients.
• Controlled and managed required service and maintenance of fleet by exceeding set preventative maintenance standards.