Provide third level support to diverse client base, supporting customers in both pre-sales and post-sales capacity. Analyze requirements and issues with large data networks, focusing on issues related to routing, QoS and data management, and network engineering. Specialize in MPLS and IP routed networks as well as SDWAN networks. A key element of what I do is being able communicate complex network issues to various individuals with a wide range of networking expertise. I also take a holistic approach to network design and troubleshooting, looking for solutions that consider all aspects of the situation.