Jonathan Drummond Email & Phone Number

Fort Myers, Florida, Us

• Deployed, configured, and replaced network equipment such as WAPs, Switches, & SDWAN appliances at dozens of FCS clinics including Data Centers• Worked as a team member to complete various IT initiatives such as NAC (Network Access Control), UPS battery replacements, circuit activations, IP/LAN Refreshes, and wireless migrations throughout locations• Resolved change requests and tickets in a timely manner using Freshservice ITSM, Microsoft Teams, and by email• Troubleshooted L1 & L2 related issues both on site and remotely on Cisco, Juniper, and Aruba switches using CLI• Monitored and managed network status at every clinic utilizing tools such as Solarwinds, Aruba Central, Logic Monitor, and SilverPeak Orchestrator• Whitelisted and managed endpoint devices using Aruba Clearpass policy manager• Created and managed iPAM DHCP configurations such as IP reservations remotely over RDP• Troubleshooted and terminated RJ-45 faulty wiring and wall/patch ports

Lake Mary, Florida, Us

• Deployed fiber optic ONTs, WiFi 6 routers, Mesh networks, RFoGs, ipTVs, MoCA and other data/voice/video equipment for commercial and residential clients.• Performed basic router LAN/WLAN configuration including static IPs and DNS addressing on a variety of wired and wireless SOHO networking equipment.• Installed/terminated RJ11/RJ45 copper data cables (Cat5e, Cat6, etc.), coaxial (RG-6, 11, 59), fiber optic (SC), and corresponding wall jacks to industry and manufacturer standards.• Diagnosed, troubleshooted and resolved hybrid fiber/coax telecommunications equipment issues through installation and trouble tickets.• Performed as crew leader when assigned. Crew leader assignments were made based on project specifics and the demonstrated abilities of the individual.• Trained new and existing technicians on telecom systems, networking, troubleshooting, and best practices.• Analyzed optical attenuators and performed tests on each category of copper and fiber media using a variety of manufacturer test equipment.

North Kansas City, Mo, Us

• Installed, serviced, and troubleshooted a variety of ADT burglary alarm systems including: motion sensors, door/window sensors, glassbreak sensors, keypads, as well as outdoor, indoor, and doorbell cameras.• Installed, serviced, and troubleshooted a variety of home automation systems including: Z-Wave hubs, smart door locks, thermostats, lights, garage openers, and Eero mesh networks.• Up-sold additional security products/services, and converted non-security homeowners to proud Safe Haven clients.• Configured Video Motion Detection for outdoor and indoor cameras, as well as pre-wired ethernet data cables and speaker wire.• Educated customers on security and automation system operations and functions.

Manchester, Greater Manchester, Gb

• Operated as the sole in-house technician for all of Florida, independently responsible for every client across the state.• Installed On Hold Music equipment and uploaded professional greetings and voicemail recordings on site.• Configured phone systems on site to ensure the effective delivery of professional audio branding services.• Identified issues and researched potential solutions by utilizing available resources including online manuals and personal contacts for a vast array of phone systems including V-Tech, AVAYA, NEC, Nortel, ESI, Samsung, Toshiba, and more.• Worked with system maintainers and internal support teams to provide specialized technical advice and recommendations for applicable clients.

Stamford , Ct, Us

• Performed installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential single family, multi-family and/or multi-dwelling units.• Installed and troubleshooted various routers, modems, and cable boxes.• Adhered to TQA standards in accordance with company policy.• Ran aerial and underground coax drops and terminated RG-6 and RG-11 standard connections.• Followed security procedures to prevent any unauthorized services.• Integrated and troubleshooted various company services (video, internet, telephone) using DSAM and Viavi meters.• Ensured and recorded proper signal levels and signal quality within required specifications on active outlets.• Verified no signal leakage, ingress or egress is present in the drop network.• Maintained a company vehicle.

Stamford , Ct, Us

Stamford , Ct, Us

Quantico, Va, Us

• Manage library desktop computers and provide technical support to patrons. • Checked in, checked out and renewed library materials using sirsidynix workflows software. • Resolve patrons' complaints tactfully and professionally. • Located requested books on the shelves and in the library database using sirsidynix workflows software. • Located print and online materials for students completing research projects. • Received and processed new acquisitions for the library as they were available. • Conducted a weekly 3D printer orientation class for patrons: presented library policy regarding 3D printer materials, and demonstrated proper usage of the 3D printer. • Represented MCCS library at weekly welcome aboard information fairs, informing new arrivals of ongoing library programs and events.

• Founded an ambitious online platform designed to help users build custom computers.• Published articles regarding the latest news in technology and computer hardware.• Managed several three.js web developers and tracked progress of 3D viewer development.• Conducted marketing experiments and launched a Kickstarter campaign.

Quantico, Va, Us

• Answered product questions with up-to-date knowledge of sales and store promotions. • Operated a cash register for cash, check and credit card transactions with 100% accuracy. • Alerted customers to upcoming sales events and promotions. • Completed all point of sale opening and closing procedures, including counting the contents of the cash register. • Handled all customer relations issues in a gracious manner and in accordance with company policies. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Quantico, Va, Us

• Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Cleaned and organized the store, including the checkout desk and displays. • Actively pursued personal learning and development opportunities. • Maintained established merchandising standards, including window, sales floor and promotional displays.

Computer And Information Sciences, General

High School Diploma