- Supervises and coordinates an operational team to achieve performance goals - Collaborates with business partners, carriers, and clients to organize international transportation of goods - Analyzes activities and proposes improvements to optimize operational efficiency and reduce costs - Ensures customer satisfaction by being their primary point of contact - Establishes key performance indicators and prepares regular reports - Seeks new business opportunities - Develops sales and marketing strategies - Negotiates contracts with potential clients and partners.

In August 2021, a restructuring took place which resulted in the separation of the ocean and air departments. I made the decision to join the airfreight department due to its fast-paced environment.- Leadership and supervision of a team- Identifying and pursuing business growth opportunities- Setting and tracking key performance indicators (KPIs) to drive company objectives- Establishing and managing relationships with customers and suppliers- Resolving operational challenges and implementing effective solutions- Managing projects such as system changes, business trip planning, and networking event coordination- Serving as the primary point of contact for Transport Canada security program