General ManagerCreator | San Francisco | February 2018 to October 2021Led a multi-disciplinary team of designers, restaurant professionals, fabricators, software, hardware, mechatronic, and electrical engineers to operate the first two restaurants to automate the segment of food with the largest global market shareDeveloped all SOPs for all restaurant operationsRecruited and trained the entire team on SOPs and service standardsReceived positive reviews in local, national press and social media platformsAchieved a perfect score from the San Francisco Department of Public HealthDeveloped core team of top performers to become future leaders for expansionCollaborated with C-Level on daily basis for fundraising and expansion plansKey member of real estate expansion teamManaged accounts payable, P+L, HR, and payroll Developed and refined supply chain relationships to ensure reduction of cost while maintaining quality

2015 General Manager of the year2015 Most Improved Sales2016 Most Improved SalesIncreased sales store-wide by 25%; private dining by 47%Established operating profitabilityDeveloped marketing and execution strategiesAssisted corporate office in developing annual budgetLead weekly operational performance meetings with in house management teamLead monthly P&L review meetings with regional management, VP of marketing and COOApproved all R&M expenses and capital expendituresOnboarded new hires and ensured compliance with employment regulations and HR requirementsRecruited, trained, coached and inspired team of 6 managers and 80+ employeesMember of committee to redesign company wide training

Primary liaison between hotel operations and F&B outletsCoordinated VIP amenity service for celebrity and major business clientsServed as point of escalation for service and invoicingManaged team of 30+ employees across six different revenue centersIncreased per capita sales in all revenue centers year on yearRedesigned training and operating procedures for “In Room Dining” and breakfast serviceSpearheaded the creation of the Barista BarHelped launch Melvin’s Juicebox’s second NYC location and standardized service proceduresManaged payroll for FOH employees

Oversaw design and construction of dining room, service areas and kitchenConsulted with executive chef to create menu and specialsDeveloped operating procedures for BOH and sequence of service for FOHHandled scheduling, payroll, hiring and firing for FOH and BOHHandled ordering of supplies and accounts payableCoordinated advertising and promotional campaign in print, local blogs, & social mediaCreated wine, beer, and cocktail list

Reorganized FOH operating procedures and sequence of serviceHandled hiring, training, and scheduling of all FOH staffManaged reception and reservationsLed wine and spirit training sessions for all FOH staffCoordinated private parties, celebrity and VIP serviceHandled collection of revenue, closing and securing restaurant

Captained private eventsDirected FOH timing and coordinated with catering galley to ensure smooth flow of operationsAchieved the highest of service standards during eventsLiaised with corporate clients and high-profile institutions to ensure complete satisfaction