Jonathan Dunstan Email & Phone Number

Overall operations responsibility, includingStock managementWarehouse managementLogistics management both incoming and outgoing stock movementResponsible for day to day operations functions within the branchRMA shipments back to main offices and manufacturersOversee creation and updating of all software cataloguesEscalation point for internal technical support queriesMaintain the internal network and client infrastructureOversee internal infrastructure setup and maintenanceInstallation and upgrading of internal client software and hardwareRepairs and maintenance on client devices at both a hardware and software levelFirst line troubleshooting and maintenance of internal CCTV systemResponsible for management of technical support teamAge analysis of all current component repairs which have come inEscalation point for any repairs which have exceeded a 48 working hour turnaround for resolutionAdvanced troubleshooting and assistance to resellers at component, system, mobile and server levelResponsible for management of component assembly teamMaintain a working software catalogue for deployment to any build orders which come, including the creation and deployment of custom system images, tailored to specificationResponsible for overall building maintenanceMaintenance of exterior solar panelsMaintenance and management of backup power supply to the buildingSupport for any internal office facility requirements and any changes to existing facilities within the building and premises.

To engage with clients regarding any problems that ariseMaking regular onsite trips to retail customersEnsuring that certain products are on displayAssist with necessary signageAssist with the setup and configuration of demonstration units onsite for customersTo engage with clients regarding any problems that ariseMaking regular onsite trips to retail customersEnsuring that certain products are on displayAssist with necessary signageAssist with the setup and configuration of demonstration units onsite for customers

Sale of computer components, both desktop and notebookMeeting strict sales targets on a monthly basisManagement of a dealer base consisting of over 150 IT resellers, in retail, corporate and other industriesIntroduction of new technologies and products to the market as they become availableAssisting resellers with configuration of custom-built systemsAssist resellers with various licensing options for operating systems and productivity suites.

Sales of electronic and multimedia systems to monthly targetsTechnical support of said devicesInstallationConfigurationTroubleshootingRepairsLiaising with suppliers for RMAGeneral administration and office assistance

Staff managementResource managementCustomer service managementCustomer complaintsCustomer satisfaction reports

Floor sales of electronic equipment, including the “up-selling” of devices to more profitable itemTechnical support of devices sold, including:InstallationConfigurationTroubleshootingRepairs