Jonathan Dutra Email & Phone Number

Sydney, Nsw, Au

Macquarie Park, New South Wales, Australia

I joined SmartWays as their Customer Service Executive in March 2023, in July, I was involved in the expansion of the business and its logistics capabilities. This led to my appointment as the Reverse Logistics Coordinator. In my role I manage a portfolio of customers including both public and private hospitals and local healthcare providers on behalf of our pharmaceuticals and med-tech clients. I deliver critical support to our healthcare customers by providing vital medical equipment used in… Show more I joined SmartWays as their Customer Service Executive in March 2023, in July, I was involved in the expansion of the business and its logistics capabilities. This led to my appointment as the Reverse Logistics Coordinator. In my role I manage a portfolio of customers including both public and private hospitals and local healthcare providers on behalf of our pharmaceuticals and med-tech clients. I deliver critical support to our healthcare customers by providing vital medical equipment used in surgeries across the state of Victoria. I played an integral role in developing the operating systems for this new sector of the business and continue to provide training and ongoing customer success initiatives.Main responsibilities: Manage end of end logistics of medical equipment from planning, scheduling to transport and delivery Tracking and monitoring of high value, time critical assets in transit Establish relationships and build rapport with stakeholders of all levels Manage all customer and B2B communications for the state of Victoria Participate in quality improvement projects to ensure consistent performance Maintain database and customer relationship management systems Action account service requests and manage compliance documentation Compliant handling and troubleshooting of client, warehouse and transport partner queries Show less

Sydney, New South Wales, Australia

Through my Certificates in Dance Teacher Education, I was accepted into the StretchLab intensive training program. Since graduating as a Flexologist, I have built a loyal client base that includes recovery patients, the elderly and professional sports people. Through my client consultations, I design tailored programs to improve my clients flexibility, and support their overall health, improve their quality of life and help them to avoid future injuries.Main Responsibilities:… Show more Through my Certificates in Dance Teacher Education, I was accepted into the StretchLab intensive training program. Since graduating as a Flexologist, I have built a loyal client base that includes recovery patients, the elderly and professional sports people. Through my client consultations, I design tailored programs to improve my clients flexibility, and support their overall health, improve their quality of life and help them to avoid future injuries.Main Responsibilities: Managing client care by delivering a holistically supportive stretch treatment Maintain client program files with detailed notes, track goals and archival management Monitor and maintain OH&S policies and patient safety procedures Provide motivational support to clients throughout their consultation and treatment Build membership and retain current clientele through personal interaction and outreach Participate in educational and professional development presentations and all staff meetings Assist Sales Associates and General Manager with sales Participate in social media content as part of community outreach initiatives Show less

Sydney, New South Wales, Australia

My brief contract with Compass offices saw me responsible for the daily operations of the multiple offices and meeting rooms of Compass’ clients. This included managing external suppliers for maintenance, catering and office supplies services. In addition to Event management, Guest Liaison Services and Facility Management I managed client rental accounts payable.Main Responsibilities: Client relationship and services management, assisting with all clients queries, requests and… Show more My brief contract with Compass offices saw me responsible for the daily operations of the multiple offices and meeting rooms of Compass’ clients. This included managing external suppliers for maintenance, catering and office supplies services. In addition to Event management, Guest Liaison Services and Facility Management I managed client rental accounts payable.Main Responsibilities: Client relationship and services management, assisting with all clients queries, requests and resolutions Event and catering management of internal and client events Management of all external providers Maintaining standard operating procedures Adhere to compliance and operational risk management in accordance with organizational and regulatorystandards, policies and practices Educate clients on account services and capabilities Management of all contractual and compliance documentation Show less

Sydney, Australia

Having worked for White Red Blue Catering Group within operations team, I was selected to join the post launch team of their flagship restaurant. I worked in collaboration with the founder and General Manage to grow Vandal into one of Sydney premier vegan establishments. I was responsible for all daily operations of the front of house team including rostering, training, supplier relations and sales incentive programs. Main Responsibilities: Trained new employees, develop talent… Show more Having worked for White Red Blue Catering Group within operations team, I was selected to join the post launch team of their flagship restaurant. I worked in collaboration with the founder and General Manage to grow Vandal into one of Sydney premier vegan establishments. I was responsible for all daily operations of the front of house team including rostering, training, supplier relations and sales incentive programs. Main Responsibilities: Trained new employees, develop talent, manage sales goals of the front of house team with proactivestrategies Responsible for the end-to-end operations and staff at the restaurant. Connected with customers daily to understand needs, aid and collect feedback to optimize operations Till management, processed credit card payments batches and preparing bank deposits. Roster management in line with business levels, prepared payroll and tax report paperwork Responsible creating employee pay slips, layoff budget, cash flow statement, food and beverage cost control. Implemented a new booking system Show less

Sydney, Australia

Main Responsibilities & Achievements: Assisted in the hiring and training of new employees as well as the continuous training of existing staff Oversaw both front and back of house operations, including wait staff, kitchen crew, and bussing staff Maintained high-quality food and beverage standards, providing exceptional customer service and training forall staff, roster management and recruitment Responded to customer complaints quickly and resolved them… Show more Main Responsibilities & Achievements: Assisted in the hiring and training of new employees as well as the continuous training of existing staff Oversaw both front and back of house operations, including wait staff, kitchen crew, and bussing staff Maintained high-quality food and beverage standards, providing exceptional customer service and training forall staff, roster management and recruitment Responded to customer complaints quickly and resolved them effectively Developed strategies for improving our customers’ dining experience Maintained inventory of all needed supplies, P&L management Show less

Itapema, Brazil

Main Responsibilities & Achievements: Visual merchandising and showroom management Setting and delivering to weekly retail budgets Training staff in effective sales and communication strategies. Negotiating prices and payment plans, and closing of sales. Remaining up-to-date with current fashion trends and principles. Studying the features of all products on offer. Ensuring that test models are set up and in outstanding condition.

Balneario Camboriu, Brazil

Main Responsibilities & Achievements: Collaborated with the team to ensure the company is providing consistently excellent products and service,and that the environment is inviting and well-stocked Set daily employee objectives and schedules to achieve and exceed company productivity and sales goals Monitor performance and report on progress Balanced tills, processed credit card payments batches and prepared bank deposits

Advanced Diploma, Leadership And Management

Diploma Of Education, Leadership And Management

Certificate Iv, Drama And Dance Teacher Education

Certificate Iii, Hospitality Administration/Management

Cambrige Course, English Language And Literature, General

Tecnologyst, Fashion And Fabric Consultant