• Selected as Chair of the Process Improvement Team and served as a facilitator for 6 project groups that were formed to analyze existing processes and suggest improvements or advancements. Project results saw a 20% reduction in incoming call volume, a minimization of online ordering portal email inquiries monthly by 40%, and an increase in customer claim review accuracy. • Served as point of contact for high-priority federal customers (VA, DOD, BOP, IHS, FBI) and tasked with the management of full order lifecycle from flu prebook to pull-through and delivery. • Partnered with customer operations, contracting, and various customer leads to ensure that successive $30m order submissions were executed to customer standards.• Fully dedicated participation in multiple end-to-end systems migration and implementation projects including migration to a new eCS platform, SAP integration, and Click to Chat functionality. • Performed assigned functions of role mapping, business case development, script creation, test execution, and result reporting. Acted as Subject Matter Expert for business unit during early stages of production launch.

Guide on-site medical records request distribution in all phases including request submission, records processing, database entry, and invoice submission

• Conducted market analysis regarding design trends, logo execution, and business models across multiple industries including computers, fitness, personal care, automotive, motorcycles, telecommunication, HVAC, industrial transportation, audio, appliance, golf, and eyewear.• Regularly provided on-site customer support for new product development, including international travel for in-person project development and resolution

• Developed marketing packages containing core competencies, product application examples, and new technology offerings for submission to current and developing domestic and international accounts.