Co-Founder & Chief Operating Officer
Bandhappy, Llc
Baltimore City
As Co-Founder: • Developed business plan and comprehensive financial model; translating the Founder's ideas into an actionable plan. • Raised capital from private investors and government agencies for the company's prototype and commercialization phases. • Implemented and maintained accounting and reporting system. • Implemented and managed the company's customer support system. • Assisted the Company's Founder in product development and marketing plans. • Evangelize to the public on behalf of the company. As Chief Operating Officer: • Actively manage relationships with investors, vendors, regulators, banks, customers, and staff. • Run day to day operations of the company which includes: The customer/tech support function, management of lessons (processing payments, rescheduling/refunds, payouts to teachers), vetting, onboarding, and training of new teachers, and give demos of the site for in-house staff, students, and investors. • Manage payroll, insurance, tax filings, accounting reports (for internal and external users) and research legal matters as pertaining to our operations. • Work with product development, engineering and strategy to ensure that new products are matched to existing available as well as planned resources. • Hire and train staff on customer/tech support procedures, sales techniques, and accounting procedures. • Created company blog, "In The Pocket" and served as editor and key contributor.As member of Board of Directors: • Serve as Secretary of the Company on the BoD. • Organize and record minutes at BoD meetings. • Archive resolutions and record votes. • Keep BoD up to date on milestones and significant events.