Jonathan Eames Email & Phone Number

London, United Kingdom

An Independent Consultant in Insurance, Operations and IT with hands on practical knowledge of people, systems and software;The creator of Dellegance, due diligence with style - a new software service to aid the management of outsource relationships;Bespoke Underwriting Platform for 9000 series Underwriting Agencies (Coverholders at Lloyds)

London, United Kingdom

As a director of Grangetec Solutions, I currently provide consultancy and IT Services to DA Strategy Ltd. to assist them in providing the best expertise in Delegated Authority management to their London market insurance client base.

30-32 Lombard Street, London EC3

Headed up the Customer Solutions Team at Wildnet. The Team brought together the best third party solutions such as Sharepoint, K2 Case Management framework and MacroviewDMF to offer our clients in the London Insurance market (and beyond), domain centric solutions to their common business issues.My personal responsibilities include team management, pre and.

• Syndicate Operations Director (from March 2009)Reporting to the Syndicate and UK CEO, encompassing all London syndicate business units, duties included: o Cost reduction strategy including streamlining and improving.
• Joined as Group Binding Authority Manager in November 2004 managing non underwriting risk for all group platforms.
• Implemented processes and systems to radically improve customer satisfaction measured by SLA’s and KPI’s.
• Improved key risk controls for group
• New management reporting suite for improved dissemination of key issues to the Group.
• Stakeholder management to improve the perception of the function within underwriting as a business support and enablement function.

Joined as a member of a team of 4 who successfully brought book of binding authority agents to a division in decline.Successfully restructured division to an efficient client focused unit with a current team of 20 technical staff responsible for all client-servicing needs for over 50 clients with a premium turnover in excess of $190m.Overall responsibility.

London, United Kingdom

Director for UK, International & North American Divisions.In charge of all technical services for reinsurance/ insurance divisions of BBC which involved day to day management, control of staff, training, recruitment reporting directly to Managing Director.Managed servicing of book of Excess & Surplus lines binding authorities for U.S. / Canadian agents.Key.

Restructured expanding division to cope with influx of new personnel and business in addition to organising orderly run-off of defunct personal lines and treaty book.Overseas traveling to deal with client service issues.Day to day office management.Implemented one of the first market computerisation of Earned incurred statistic's using first commercially.