Jonathan Eames Email & Phone Number

London, United Kingdom

An Independent Consultant in Insurance, Operations and IT with hands on practical knowledge of people, systems and software;The creator of Dellegance, due diligence with style - a new software service to aid the management of outsource relationships;Bespoke Underwriting Platform for 9000 series Underwriting Agencies (Coverholders at Lloyds)

London, United Kingdom

As a director of Grangetec Solutions, I currently provide consultancy and IT Services to DA Strategy Ltd. to assist them in providing the best expertise in Delegated Authority management to their London market insurance client base.

30-32 Lombard Street, London Ec3

Headed up the Customer Solutions Team at Wildnet. The Team brought together the best third party solutions such as Sharepoint, K2 Case Management framework and MacroviewDMF to offer our clients in the London Insurance market (and beyond), domain centric solutions to their common business issues.My personal responsibilities include team management, pre and post sales and sitting on the Group management Team to continuously improve the business and its processes.

Syndicate Operations Director (from March 2009)Reporting to the Syndicate and UK CEO, encompassing all London syndicate business units, duties included: o Cost reduction strategy including streamlining and improving processes for Estimated Premium recording, long term risk handling and MI reporting.o Generating efficiencies though homogenising business process across disparate underwriting units whilst remaining clearly focused on business production opportunities.o Key liaison… Show more Syndicate Operations Director (from March 2009)Reporting to the Syndicate and UK CEO, encompassing all London syndicate business units, duties included: o Cost reduction strategy including streamlining and improving processes for Estimated Premium recording, long term risk handling and MI reporting.o Generating efficiencies though homogenising business process across disparate underwriting units whilst remaining clearly focused on business production opportunities.o Key liaison role between Lloyd's of London, internal Underwriting management and operational resources within the group Group Operations DirectorResponsible for Group Underwriting Operations from November 2007 responsible for the strategy and its implementation in the following teams:o Non UK operations for the groups overseas officeso Kuala Lumpur offshore shared service centreo Cost Reduction Strategic Teamo Binder Management o Broker Accreditationo Group Wordings Group Binding Authority Manager• Joined as Group Binding Authority Manager in November 2004 managing non underwriting risk for all group platforms.• Implemented processes and systems to radically improve customer satisfaction measured by SLA’s and KPI’s.• Improved key risk controls for group• New management reporting suite for improved dissemination of key issues to the Group.• Stakeholder management to improve the perception of the function within underwriting as a business support and enablement function.• Member of the LMA Delegated Underwriting Committee; Show less

Joined as a member of a team of 4 who successfully brought book of binding authority agents to a division in decline.Successfully restructured division to an efficient client focused unit with a current team of 20 technical staff responsible for all client-servicing needs for over 50 clients with a premium turnover in excess of $190m.Overall responsibility for all technical aspects of the division.Monitoring and implementation of controls to prevent errors and omissions… Show more Joined as a member of a team of 4 who successfully brought book of binding authority agents to a division in decline.Successfully restructured division to an efficient client focused unit with a current team of 20 technical staff responsible for all client-servicing needs for over 50 clients with a premium turnover in excess of $190m.Overall responsibility for all technical aspects of the division.Monitoring and implementation of controls to prevent errors and omissions exposure.Traveling to overseas clients to ensure that a partnership approach is generated and to ensure that service levels were being maintained at all levels.Provision of value added services to secure the best from both existing clients and Underwriters. Project manager and designer for a web based document management system to allow Clients and Underwriters continuous access to key business documents via a secure environment. Undertaking marketing presentations initially with Underwriters and later clientsKey member of Acord London Market Data Standards committee which was released to market in July 2003.Head hunted to join Catlin in July 2004 Show less

London, United Kingdom

Director for UK, International & North American Divisions.In charge of all technical services for reinsurance/ insurance divisions of BBC which involved day to day management, control of staff, training, recruitment reporting directly to Managing Director.Managed servicing of book of Excess & Surplus lines binding authorities for U.S. / Canadian agents.Key Member of team that developed UK coastal flood catastrophe database model to predict PML for UK reinsurance division using… Show more Director for UK, International & North American Divisions.In charge of all technical services for reinsurance/ insurance divisions of BBC which involved day to day management, control of staff, training, recruitment reporting directly to Managing Director.Managed servicing of book of Excess & Surplus lines binding authorities for U.S. / Canadian agents.Key Member of team that developed UK coastal flood catastrophe database model to predict PML for UK reinsurance division using topographical, census, historical and satellite data to predict flood potential at 100 meter postcode level for 80% of U.K. coastline.Heavily focused on client servicing issues at all levels within technical divisions.Left as part of team to join THB due to perceived financial instability of the Bradstock Group Show less

Restructured expanding division to cope with influx of new personnel and business in addition to organising orderly run-off of defunct personal lines and treaty book.Overseas traveling to deal with client service issues.Day to day office management.Implemented one of the first market computerisation of Earned incurred statistic's using first commercially available spreadsheet software.Left as part of team to join Bradstock, Blunt & Crawley Ltd due to concerns with Norex