Jonathan Edwards Email & Phone Number

• Providing customers a professional and welcoming service, both over the phone and in person.• Drawing on fact finding skills to establish customer requirements and budget. Recommending items whilst utilising the opportunity to up and cross sell.• Playing a key role in the overall management of the Motor Vehicle Department. Working closely with senior management to establish both service and commercial targets.• Providing technical advice to customers as required. Moreover, recommending any resources which they can use to overcome any issues they may have.• Responsible for all merchandising aspects of the department. Pricing products, reviewing best and poor performing product placement and undertaking regular stock takes.

• Accountable in a multi-faceted role with the primary remit to pick online orders. Working as part of a team to achieve deadlines and operational standards.• Taking part in regular meetings with management and peers to discuss and explore initiatives capable of improving operational efficiency.• Drawn upon as part of the Overtime Team to perform over various shifts, including those starting at 4am. Extending support when needed, particularly during peak periods and staff shortage.• Completing a range of administration tasks whilst following processes. Ensuring any entries made into systems follow format and content requirements.

• Ensure that customers of a high footfall are offered a professional and welcoming service. Working at all times to ensure sales and service targets are met.• Remaining up to date with product range and using this knowledge to ensure a comprehensive provision for customers with enquiries.• Responsible for ensuring all point of sale material is correctly placed to support customer engagement and providing any insight to management as to how improvements can be made.• Handling any customer complaints with service or products with tact and diplomacy and mitigating any further dissatisfaction through concluding in a timely manner.• Processing transactions using the till and undertaking regular reconciliations to highlight and investigate any discrepancies.

Imi Diploma, Light Vehicle Maintenance & Repair Principles

Imi Diploma, Transport Maintenance; Light Vehicle

Gcse, Maths / English / Science / Business Studies