Rotation #3: FP&A Created a central repository for corporate banking information with automated cloud flows to simplify data management.Streamlined two inter-company bill-payer approval processes.Assisted with the quarter-end close process (review and reconciliation).

Rotation #1: HOUND (Home Office Underwriting)Launched an omnichannel pilot program to improve workforce efficiency and reduce call center attrition.Improved first-call resolution, transfer rates, and annualized turnover, among other KPIs.Worked cross-functionally across internal organizations to scale up countrywide to new lines of business.Rotation #2: CRM & HCC (Human-Centered Change)Developed a program-level communication strategy to define our organization’s vision for CRM.Liaised with senior leadership, countrywide learning, and other internal clients to convey transformational change across channels and touchpoints.Owned the email calendar, managed creative execution, and measured results of large communication campaigns.

Supported U.S. Coast Guard National Data Center operations for homeland security and maritime awareness across the supply chain.Generated frequent intelligence reports to military and civilian personnel utilizing terrestrial and satellite data and insights. Performed cloud application and infrastructure monitoring and provided general business support functions within finance and ITOps.