I am a versatile professional with social media and customer service knowledge and experience. Recognized for demonstrating a natural aptitude for driving customer satisfaction and retention, as well as for overseeing and developing high-performing team members and producing high-quality content, I have a verifiable history of contributing directly to company success throughout my career. Professional focal points include social media management, content development, team leadership, operations management, data analysis, programming, coding, and staff training. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, analytical skills, as well as professional acumen, strategy development, change management, and resource management to support efficiency and optimal outcomes. Currently, I am an Operations Manager with The Social Upside. Under my leadership, I grew the customer service team from the ground up, including overseeing recruitment and staff development. I also evaluate staff member performance to ensure progress and goal attainment. In addition, I liaise with senior leadership, clients, and cross-functional teams to ensure the company’s client support structure is continuously driving forward. Colleagues describe me as a progressive, driven, down-to-earth, technical and customer-focused expert who can be relied on to offer superior solutions that deliver high-quality results.