Jonathan Escobar
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Jonathan Escobar Email & Phone Number

Customer Service Specialist at Route
Location: Salt Lake City, Utah, United States 6 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Route
Role
Customer Service Specialist
Location
Salt Lake City, Utah, United States
Company size
236 employees

Who is Jonathan Escobar? Overview

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Quick answer

Jonathan Escobar is listed as Customer Service Specialist at Route, a company with 236 employees, based in Salt Lake City, Utah, United States. AeroLeads shows a matched LinkedIn profile for Jonathan Escobar.

Jonathan Escobar previously worked as Autopilot Engineer at Tesla and Merchant Technical Support Specialist at Route. Jonathan Escobar holds Bachelor Of Science - Bs, Economics from University Of Utah.

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Email format at Route

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Route

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Profile bio

About Jonathan Escobar

Jonathan Escobar is a Customer Service Specialist at Route.

Current workplace

Jonathan Escobar's current company

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Route
Route
Customer Service Specialist
Salt Lake City, UT, US
Website
routeit.ws
Employees
236
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Company profile
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6 roles

Jonathan Escobar work experience

A career timeline built from the work history available for this profile.

Customer Service Specialist

Route

Salt Lake City, UT, US

Autopilot Engineer

Current
Tesla

Austin, Texas, US

Sep 2024 - Present

Merchant Technical Support Specialist

Route

Lehi, Utah, US

  • Functioned on a team of 1 handling all internal and external merchant facing inquiries.
  • Managed external Zendesk tickets from merchants needing additional assistance with our product.
  • Worked with my manager on a weekly cadence to improve our ticket process, which resulted in a 70% decrease in first response time and 80% decrease in resolution time.
  • Acted as a subject-matter expert in multiple Slack channels, providing extensive knowledge on our product, our product’s features, and internal policies.
  • Handled JIRA internal bug submissions by researching, triaging, and escalating issues to our engineers if necessary.
Mar 2023 - Mar 2024

Customer Service Specialist

Route

Lehi, Utah, US

  • Quickly solved customer and merchant claims through communication forms of chats and emails.
  • Maintained organization across multiple software, including Zendesk, Shopify, PayPal, Divvy, and Salesforce.
  • Recognized potential problems, reported them to engineering team, and recommended solutions to improve work operations.
  • Helped mentor and guide new hires to meet minimum expectations within their first few weeks.
Oct 2021 - Mar 2023

Microsoft Technical Support

Education At Work

Tempe, Arizona, US

  • Chatted with customers through RAVE to provide resolution steps for their immediate issues.
  • Troubleshooted complex Office application and Windows OS issues.
  • Worked collectively with coworkers and supervisors through Teams to request additional guidance.
  • Took remote control of customers’ devices when necessary and ensured their information was kept private.
Nov 2019 - Oct 2021

Discover Card Representative

Education At Work

Tempe, Arizona, US

  • Contributed to an estimated 100 outbound calls per day.
  • Handled sensitive personal identifying cardmember information.
  • Ensured that the correct cardmember was identified and made aware of updates regarding their account.
  • Acknowledged third-party issues and resolved their problems quickly and efficiently.
  • Effectively communicated with other employees and upper management to ensure complete care of client.
Jan 2019 - Nov 2019
Team & coworkers

Colleagues at Route

Other employees you can reach at routeit.ws. View company contacts for 236 employees →

DN Dalia Nour Dalia Nour Colleague at RouteCairo, Cairo, Egypt, Egypt View → SS Sergio Souza Sergio Souza Colleague at RouteOsasco, São Paulo, Brazil, Brazil View → JW Jordyn Wattles Jordyn Wattles Colleague at RouteProvo, Utah, United States, United States View → RH Robert Holtry Robert Holtry Colleague at RouteSalt Lake City Metropolitan Area, United States View → AB Abubakar Bashir Abubakar Bashir Colleague at RoutePakistan, Pakistan View → JF John Finnegan John Finnegan Colleague at RouteSalt Lake City, Utah, United States, United States View → AF Ariel Fisher Ariel Fisher Colleague at RouteLehi, Utah, United States, United States View → RB Rebecca Boulous Rebecca Boulous Colleague at RouteNew York, New York, United States, United States View → NB Nick Beard Nick Beard Colleague at RouteSalt Lake City Metropolitan Area, United States View → RH Route Himalayaa Route Himalayaa Colleague at RouteNepal, Nepal View →
2 education records

Jonathan Escobar education

Bachelor Of Science - Bs, Economics

University Of Utah

Bachelor Of Science - Bs, Network Engineering & Security

Western Governors University
FAQ

Frequently asked questions about Jonathan Escobar

Quick answers generated from the profile data available on this page.

What company does Jonathan Escobar work for?

Jonathan Escobar works for Route.

What is Jonathan Escobar's role at Route?

Jonathan Escobar is listed as Customer Service Specialist at Route.

Where is Jonathan Escobar based?

Jonathan Escobar is based in Salt Lake City, Utah, United States while working with Route.

What companies has Jonathan Escobar worked for?

Jonathan Escobar has worked for Route, Tesla, and Education At Work.

Who are Jonathan Escobar's colleagues at Route?

Jonathan Escobar's colleagues at Route include Dalia Nour, Sergio Souza, Jordyn Wattles, Robert Holtry, and Abubakar Bashir.

How can I contact Jonathan Escobar?

You can use AeroLeads to view verified contact signals for Jonathan Escobar at Route, including work email, phone, and LinkedIn data when available.

What schools did Jonathan Escobar attend?

Jonathan Escobar holds Bachelor Of Science - Bs, Economics from University Of Utah.

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