Used multiple web programs and analyzed historical data to plan accurate labor head counts, labor allocation, and rates to achieve planned day to day operational volume and cost goals. Average planned labor is roughly 500+ associates per shift and 200k+ volume per shift.Partnered with all outbound departments to ensure each department is staffing and hitting rates to plan to ensure all customer shipments are being picked, packaged, and shipped by the required time.Used excel Macros and databases to ensure all outbound departments are provided sufficient work based on historical and current rates and headcounts to achieve volume targets.Used conveyance visualization tools to call out any jams or barriers hindering departments from receiving required items. Escalated any conveyance issues to RME team to ensure all conveyance is running smoothly.

Managed 60+ employees to ensure that all are achieving the desired expectation of safety, quality, and productivity throughout shift. Was responsible for leading, mentoring, and developing Tier 1 and Tier 3 associates. Monitored and assisted top performers to continue to grow and progress in their career and assist struggling associates by removing any barriers hindering their performance.Monitored associates and departments key metrics through databases and data visualization tools and uses data to analyze, interpret, and derive conclusions for accurate decision-making for increased performance and efficiency throughout the department.

Ascertains vehicle services by listening to the customers' description of the services needed; recommends appropriate services to the customer.Develops repair orders for technicians and cost and time estimates for parts and services needed to repair vehicles; communicate estimates to the customer.

Supervised and trained Cap 2 associates to unload trucks, sort and stock merchandise, and to bin overstock in a timely manner. Responsible for loading and unloading frozen & dairy, meat & produce, and general merchandise trailers using a electric pallet jack or Walkie Stacker. Responsible for maintaining backroom activities such as overstock, binning and picking perchandise. Helped customers with questions regarding where certain products were and then located them on the aisle or to see if they were in the backroom.

Responsible for unloading trucks by hand and sorting merchandise according to their location in the store. Responsible for stocking consumables, such as groceries and chemicals, in a timely manner. Binned overstock to their assigned locations and picked merchandise from backroom to go to the floor.

Supplies detailed tax documentation needed to submit accurate corporate and individual federal and state returns.Delivers excellent customer service by anticipating and assisting customer’s needs.Completes all related tax forms in accordance with policies, and in compliance with rules and regulations