Accountable for building and directing a best-in-class IT Governance, Risk Management and Compliance (GRC) program that monitors IT controls, evaluates control design and operational effectiveness, determines risk exposure, and develops remediation strategies across diverse environments. Supports the GRC function by effectively navigating the organization, working cross-functionally with IT teams and key business stakeholders, while utilizing analytical skills in addressing complex problems and delivering clear recommendations to reduce risk and increase compliance. As the head of organization, holds responsibility for directing and overseeing the work and development of the IT Compliance and Risk team

Responsible for executing on the strategy of the Internal Audit function and the annual Sarbanes Oxley (SOX) engagement. Matured and strengthened the audit organization’s standards and practices, simultaneous to creating a positive department image, clear demonstration of internal audit’s value, and increasing the level of trust and credibility amongst all lines of management. Oversaw and managed the work and development of the internal audit team, while continually growing the organization. Supported the Audit Committee by preparing and presenting materials and providing periodic updates and independent assessments on business risks.

Directs and performs technology-based audits. Provides leadership and direction to the technology audit team as well as third-party audit providers. Works in partnership with senior management to promote internal audit's work and to serve as a trusted advisor. Supports operational and compliance audits as appropriate to ensure coverage of technology and system risks. Assists the VP of Internal Audit in annual planning processes as well as developing and maintaining a world-class, global audit organization.

Collaborates with business partners to assess the company’s technology-based, operational, and financial controls, while identifying opportunities to improve processes and efficiencies. Assists the Chief Audit Executive with annual planning activities, implements procedural changes as needed, and develops testing methodologies to address areas of high risk. Collaborates with stakeholders to develop recommendations to achieve organizational objectives and address non-conformance with regulatory requirements and internal expectations. Provides thought leadership and guidance to audit teams on audit engagements of varying complexities.

Responsible for ensuring the effective monitoring and evaluation of the company’s financial, operational, and technology-based controls, while identifying opportunities to strengthen operational efficiency and productivity. Collaborated with leadership to develop meaningful recommendations that help achieve organizational objectives and addressed non-conformance with regulatory requirements and internal expectations. Provided thought leadership and guidance to audit teams on IT, operational, and regulatory audit engagements of various complexities.

With a focus on information technology controls, assisted in the development and led the execution of a comprehensive risk-based audit plan, evaluating the Company’s risk management, internal control, and governance processes. Directed multiple teams in a variety of audit related activities relative to operational, SOX 404 compliance, and IT related audits, as well as fraud investigations. Prioritized work and monitored projects to ensure audit objectives were met in accordance to budgeted hours. Built positive working relationships with internal clients by understanding the business and collaborating with Leadership to develop meaningful recommendations that made measurable improvements to internal controls, while helping organizations achieve business objectives. Coached/mentored/developed audit team members to perform at a higher level by providing timely and continuous feedback.

Assessed the risk associated with fraud and loss prevention across the company while conducting operational and forensic based investigations and audits.

Managed the development, administration and integration of manufacturing related databases and support tools. Accountable for supporting the evaluation and integration of an ERP and MES. Developed functional process plans, driving lean manufacturing philosophies and techniques to daily shop floor activities. Analyzed budget trends and project future requirements, while providing periodic budget and cost reports. Controlled the purchasing, receiving and inventory of all manufacturing operations related assets.

Updated, implemented and administrated product pricing models in support of business development. Collaborated with business managers on proposals by providing detailed comparative analyses and ROI forecasts. Maintained strong, working relationships with cross-functional groups, supporting the development of performance reporting tools.

Served as a communicative liaison between the manufacturer, dealership and customer. Initiated, processed and completed documentation for services and repairs on behalf of clients. Managed, delegated and supervised the daily responsibilities for a team of factory-certified technicians. Audited repair orders for accuracy and quality assurance, initiating corrective action when required.

Developed, implemented and administrated several Access databases to support the improvement of Key Performance Indicators. Audited operational systems for quality, accuracy and efficiency. Provided analytical support to engineering and planning organizations, which improved on-time deliveries of services and reduced held-orders. Engaged in short duration, high visibility ad-hoc projects to support immediate business impacting initiatives as defined by executive leadership.

Defined and documented end-to-end business flow for the repair and maintenance practices of the broadband telephony product. Designed and coordinated internal programs to capture and document statistics on the performance of repair and maintenance end-to-end processes. Facilitated cross-functional meetings amongst stakeholders responsible for improving MTTR. Devised, implemented and regularly monitored the integrated service model for effectiveness.

Assisted with the daily management of debit, credit and ATM card operations. Managed all fraud related claims to conclusion. Supervised the operational staff responsible for the daily ACH and SEG payroll processing. Regularly supported the collections department with complex case work such as repossessions, foreclosures, small claims court proceedings and large dollar delinquencies. Fostered a close relationship with Colorado State University as an exclusive provider of financial services for students and faculty.