Jonathan Fabian Email & Phone Number

United States

Nanuet, New York, United States

• Exceeded sales goals by 3% in a year and increased NPS from 65 to 92 in 6 months brining the store performance from 4th best in region to 1st. • Perform and complete approximately 130 units per week with 7 direct reports, 6 technicians and 1 customer advocate• Receive daily inventory, assign work and ensure all parts needed are staged for the technicians. • Oversee dispatched routes and tech utilization, adjust as needed • Answer phone calls, schedule walk-in’s and follow up on customer satisfaction surveys • Invoice completed jobs, order supplies, and perform a weekly inventory to identify discrepancies. • Perform closing duties, count the cash drawer, review all work orders for the following day to ensure all parts needed and techs are available and scheduled. • Hold weekly meetings to inform the technicians of any new procedures, and encourage the teams to share tech tips and best practices • Provide mentorship and support with conflict management and developing soft skills to promote a customer friendly environment

Mt. Kisco, New York

• Schedule route according to time and distance• Clean and inspect glass prior to starting the route for the day • Load the van using work safety protocols and proper handling • Call customers with arrival windows and ensure a timely service• Meet/greet customers and provide installation procedures and company policies prior to performing work• Document service with details of install and pictures on company tool

Nanuet, New York, United States

• Manage a team of 12 technicians and service advisors • Assist technicians in diagnosing vehicles and report the findings to the customer • Order shop supplies and tools needed to complete the work efficiently • Complete estimates on parts and labor • Coach and train technicians on repair techniques and ensure all compliance and skill training up to date • Complete closing duties, count cash drawer, complete daily paperwork, and ensure all product displays are organized • Inspect the store, activate the alarm system and check that all doors are locked

Port Chester, New York, United States

• Perform preventative maintenance for recalls and re-program or upgrade software as necessary• Perform system diagnostics to address customer concerns • Repair defective parts/ accessories and perform wheel alignments • Complete and close out worker order and provide recommendations for future maintenance

Yonkers, New York, United States

● Tire rotations, oil changes, coolant flushes, radiator flushes and battery service● Multi-point inspections; checking the brakes, tires, batteries, belts, suspension, steering, exhaust system,differentials, transfer cases, etc.● Assist technicians with tune-ups, brake jobs and engine swaps and transmission rebuilds

Yonkers, New York, United States

• Specialized in various electronic devices and software• Provided expert advice to customers seeking recommendation for selecting a product that fit their needs• Assisted associates with trouble shooting support to ensure the customer had options for repair or replace• Managed a team of 7 sales associates, set daily sales goals and coached the teams on how to achieve them• Manage work schedules and rotations• Provide team expectations and set individual goals by maintain high performance on score cardsWarehouse Associate • Shipping and receiving goods to various vendors and managed and audited products in inventory• Awarded certificates for “Great Customer Service” • Coached and trained peers to ensure quality customer service at store/department grand openings• Specialized in various product lines for computing devices

Automotive Technology, Automobile/Automotive Mechanics Technology/Technician, 4.0

Learn the BMW vehicle proprietary system to be able to properly diagnose and repair all BMW models.

Certificate, Automobile/Automotive Mechanics Technology/Technician

Certificate, Culinary Arts/Chef Training, 93.5