Utilize Hubspot to follow up with prospective clients, gather account insights, and close sales opportunities.Deliver timely updates and regular lines of communication with clients to bolster positive and healthy relationsTrain clients on utilizing the company's website portal for tracking, quoting, and booking purposesWork closely with multiple departments to meet daily customer requests or appease customer concernsDevelop email campaigns intended to attract new clients through strong calls to action

Coordinates cross-departmental processes including shipping, customs, and timelines to meet client needs.Develops a monthly calendar to better manage the supply chain and accommodate last-minute changes.Maintains regular lines of communication with clients, maritime transport companies, customs agencies, and additional stakeholders to successfully complete shipments.Manages paperwork and internal processes for drayage, invoicing, and collections.Utilizes GoFreight and CargoManager for Arrival Notices, Delivery Orders, AMS, and ISF

Management: Managed a high-end, renowned 25,000 Sq Ft furnishings company for 10 years; from early stages to final sale of property. Maintained the business and property insurance policies. Scheduled annual inspections in accordance with the City of Fort LauderdaleMarketing: Responsible for implementing successful marketing strategies including email campaigns, print advertising, and establishing incentive programs with third party partners. Marketing efforts led to high email campaign open rates, strong increase in website and store traffic, and being voted “Best of South Florida” by Channel 10 News. Publications and ad designs were featured in full page magazines including Lifestyle Magazine and Gold Coast Magazine, the Sun Sentinel Newspaper, and a small fleet of 26ft delivery vehicle wrappings. Modernized company’s website and regularly maintained a strong social media presenceHuman Resources: Accurate and timely payroll processing. Managed all phases of recruitment, from seeking out qualified candidates, to hiring and training new employees. Company well regarded for low turnover rate and long term employee tenuresAccounting: Directly involved in the company’s primary accounting needs. Worked directly with the company’s CPA on preparing annual corporate tax returns and financial statements. Spearheaded transitions to new bank lenders, infusing the business with cash reserves and favorable terms. Daily general ledger postings and bank reconciliations. Frequently analyzed company’s financial statements for areas of improvement, with a primary focus on profitability and high margins - averaging over 50% margin during several years of tenure

Coordinated student curriculum and dorm life for 30+ international prospects in the world of professional tennisResponsible for daily operations and engaging students with social events and activities

Contributed web and graphic design work for a cloud and mobile solution intended to increase productivity for multi-location teamsEstablished skills in HTML, CSS, and Adobe Photoshop in order to help launch original website