Jonathan Fass Email & Phone Number

Greater New York City Area

▪ Manage business operations and new projects throughout the client life cycle.▪ Define project scope and ensure technical feasibility.▪ Manage relationships with channel partners, clients and cross-functionally diverse stakeholders.▪ Predict and anticipate roadblocks. Communicate customer issues with leadership team and devise methods to improve the customer experience, including problem and complaint resolution.▪ Develop and track project performance metrics to analyze… Show more ▪ Manage business operations and new projects throughout the client life cycle.▪ Define project scope and ensure technical feasibility.▪ Manage relationships with channel partners, clients and cross-functionally diverse stakeholders.▪ Predict and anticipate roadblocks. Communicate customer issues with leadership team and devise methods to improve the customer experience, including problem and complaint resolution.▪ Develop and track project performance metrics to analyze successful completion of short and long-term goals. Show less

Greater New York City Area

Managed all post-sale operations, internal and client-facing, for AgIle Synthesis, a leadership assessment and development start-up. ▪ Designed and optimized customer operations and success teams; established goal-oriented deliverables and work processes. ▪ Defined project scope and objectives. Ensured technical feasibility.▪ Managed relationships with all clients and cross-functionally diverse stakeholders.▪ Predicted and anticipated roadblocks. Communicated customer issues… Show more Managed all post-sale operations, internal and client-facing, for AgIle Synthesis, a leadership assessment and development start-up. ▪ Designed and optimized customer operations and success teams; established goal-oriented deliverables and work processes. ▪ Defined project scope and objectives. Ensured technical feasibility.▪ Managed relationships with all clients and cross-functionally diverse stakeholders.▪ Predicted and anticipated roadblocks. Communicated customer issues with leadership team and devised methods to improve the customer experience, including problem and complaint resolution.▪ Managed resell efforts and sales operations, leading to a 20% revenue increase over previous fiscal year.▪ Built and managed relationships with professional contractors in Israel and the US; coordinated delivery of all products and services; and accommodated 50% output increase over employment period.▪ Delegated and managed project tasks based on staff members' individual strengths, skill sets, and experience levels. Show less

Israel

▪ Advised the head of the unit on the division’s daily operations.▪ Formulated military cooperation strategy on cross-domain and cross-regional issues; defined clear strategic objectives; and monitored continued progress in accordance with IDF overall objectives.▪ Oversaw all professional content produced by or directed to the unit; and successfully maintained daily operations during major restructuring.▪ Directed and supervised the IDF’s short and long term policy regarding… Show more ▪ Advised the head of the unit on the division’s daily operations.▪ Formulated military cooperation strategy on cross-domain and cross-regional issues; defined clear strategic objectives; and monitored continued progress in accordance with IDF overall objectives.▪ Oversaw all professional content produced by or directed to the unit; and successfully maintained daily operations during major restructuring.▪ Directed and supervised the IDF’s short and long term policy regarding international military cooperation, through work with military attaches, embassies, and allies.▪ Oversaw all professional content produced by or directed to the unit. Show less

Israel

▪ Researched and defined IDF policy on international relations.▪ Strategic Consultant to senior management for all military relations and long term planning, assisting complex, high-level discussions and negotiations.▪ Ran joint military working groups with allied forces on a wide range of regional and cross-regional issues.▪ Provided advice on a wide range of strategic and operational issues on a daily basis.

Israel

▪ Served as liaison officer between the IDF and the allied armed forces.▪ Defined agenda of overall military cooperation.▪ Planned and implemented senior level engagements.▪ Led briefings on strategic and cooperation topics.

Israel

▪ Provided IDF military information, via detailed position papers and PowerPoint presentations, to key diplomats, ambassadors, and attachés of over 30 countries.▪ Designed strategic briefings presented to military attachés during numerous IDF military operations.▪ Trained and managed a large staff of NCOs

Israel

Assisted lecturer and graded papers and exams on variety of courses, including political economy, European Union studies and globalization