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Jonathan Ferla Email & Phone Number
Renewal Account Manager
at
Bentley Systems
1 work email found
@concur.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Renewal Account Manager
Location
Dublin, County Dublin, Ireland
Company size
Who is Jonathan Ferla? Overview
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Quick answer
Jonathan Ferla is listed as Renewal Account Manager at Bentley Systems, a company with 5507 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at concur.com and a matched LinkedIn profile for Jonathan Ferla.
Jonathan Ferla previously worked as Customer Success Partner Senior Advisor at Sap Concur and Client Support Engineer at Sap Concur. Jonathan Ferla holds Bachelor Of Technology - Btech, Marketing, 9.0 + from Faculdade Ftec Ibgen - Instituto Brasileiro De Gestão De Negócios.
Company email context
Email format at Bentley Systems
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{first}.{last}@concur.com
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Profile bio
About Jonathan Ferla
I am a multilingual that worked for over 4 years as a Customer Support Engineer at SAP Concur team, focused as a consultant on 3 product groups (Expense, Travel and Request) of the solution.Although I have a background working in the computer software industry as a technical consultant, my passion has always been working on customer relations in areas more focused on business and sales, precisely to provide an outstanding customer experience and help them optimize their processes and businesses.Due this professional goal, I participated in several SAP programs, such as the SAP Fellowship program (2021), in which I worked for 9 months on the Customer Success Partner team as a trusted advisor. This new role allowed me to develop in areas that I always thought were extremely necessary to engage with clients: customer success, solution adoption, implementation project and reference-ability.The year 2022 was decisive for my career as after the Fellowship, I got the permanent position of Customer Success Partner Senior Advisor, having the responsibility to manage the entire Latin America territory, serving as a focal point for over 200 customers to achieve success with SAP Concur product. This entails partnering with our Enterprise customers and provide strategic recommendations that will maximize the benefits of their subscription with our platform. This incredible journey ended in December 2023, as I decided to go live in Ireland to fulfill a dream of living in another country and getting to know different cultures. I'm currently looking for a job on this area here in Europe.During my 2 years in this role and working side by side with the sales team, we managed to renew over 135 contracts, bringing in over $1.000.000 USD in revenue.Specialities: Organizational learning and development, Customer Engagement, Customer Service, Business development, Salesforce.com, Software-as-a-Service SaaS, Online support, Ambassador program, Project management, SAP softwares (ERP, CRM, BCP), MS Office.
Listed skills include Customer Engagement, Microsoft Office, Espanhol, Sap, and 5 others.
Current workplace
Jonathan Ferla's current company
Company context helps verify the profile and gives searchers a useful next step.
Bentley Systems
6 roles
Jonathan Ferla work experience
A career timeline built from the work history available for this profile.
Customer Success Partner Senior Advisor
o Responsible for managing the entire Latin America territory, serving as a focal point for over 200 customers to achieve success with SAP Concur product.o Completed proactive customer outreach at all stages of the customer lifecycleo Met & exceeded account retention and revenue goalso Conducted customer business reviews to drive adoption and expansion of.
Mar 2022 - Dec 2023
Client Support Engineer
Client Support Engineer:o Provided support to customers through a CRM tool regarding product functionality or technical issues throughout the Americas in English, Spanish and Portugueseo Troubleshooted systems to offer elegant solutions within established timelineso Provided analytical, written and verbal communicationo Responsible for communicating.
Apr 2018 - Mar 2022
Customer Success Partner - Fellowship
o Proactively partnered with customers each step of the way to foster the adoption of Concur solutions to help them achieve value realization.o Prepared, planned, and delivered client business reviews regarding how the SAP Concur solution was being used and what could be improved, that way guaranteeing satisfaction, growth and solution adoption.o Insights.
Jan 2021 - Sep 2021
Customer Success - Enterprise Support Advisory Center
Monitoring and Dispatching Team Member:o Documented customer partner roles in SAP's internal system and contact details.o Resolved issues accessing knowledge bases and addressed to responsible areas. Incident processoro Helped to qualify delivery and engage with VAR supported customers, helping partners from all over the world to manage technical risk.
May 2016 - 2018
Intern
City Hall Of São Leopoldo
Responsible for assisting the external and internal public, organizing the materials and select them to the properly departments of the City Hall.
Apr 2012 - Dec 2014
Team & coworkers
Colleagues at Bentley Systems
Other employees you can reach at bentley.com. View company contacts for 5507 employees →
MB
Mat Bird
Colleague at Bentley Systems
Greater London, England, United Kingdom, United Kingdom
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AR
Ali Raza
Colleague at Bentley Systems
Islāmābād, Pakistan, Pakistan
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EŠ
Elonas Ševiakovas
Colleague at Bentley Systems
Lithuania, Lithuania
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RM
Raphaël Melançon
Colleague at Bentley Systems
Québec, Quebec, Canada, Canada
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RV
Radha Veluru
Colleague at Bentley Systems
San Diego, California, United States, United States
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MP
Miroslava Perez
Colleague at Bentley Systems
Mexico City, Mexico, Mexico
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AR
Ashwini Rathi
Colleague at Bentley Systems
Pune, Maharashtra, India, India
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DG
Daniel Goulet, Pmp
Colleague at Bentley Systems
Houston, Texas, United States, United States
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MK
Mary Karapanagioti
Colleague at Bentley Systems
Amsterdam, North Holland, Netherlands, Netherlands
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SM
Shivani Mokta
Colleague at Bentley Systems
Delhi, India, India
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Mat Bird
Colleague at Bentley Systems
Greater London, England, United Kingdom, United Kingdom
View →
AR
Ali Raza
Colleague at Bentley Systems
Islāmābād, Pakistan, Pakistan
View →
EŠ
Elonas Ševiakovas
Colleague at Bentley Systems
Lithuania, Lithuania
View →
RM
Raphaël Melançon
Colleague at Bentley Systems
Québec, Quebec, Canada, Canada
View →
RV
Radha Veluru
Colleague at Bentley Systems
San Diego, California, United States, United States
View →
MP
Miroslava Perez
Colleague at Bentley Systems
Mexico City, Mexico, Mexico
View →
AR
Ashwini Rathi
Colleague at Bentley Systems
Pune, Maharashtra, India, India
View →
DG
Daniel Goulet, Pmp
Colleague at Bentley Systems
Houston, Texas, United States, United States
View →
MK
Mary Karapanagioti
Colleague at Bentley Systems
Amsterdam, North Holland, Netherlands, Netherlands
View →
SM
Shivani Mokta
Colleague at Bentley Systems
Delhi, India, India
View →
2 education records
Jonathan Ferla education
Bachelor Of Technology - Btech, Marketing, 9.0 +
High School
State Technical School Frederico Guilherme Schmidt
FAQ
Frequently asked questions about Jonathan Ferla
Quick answers generated from the profile data available on this page.
What company does Jonathan Ferla work for?
Jonathan Ferla works for Bentley Systems.
What is Jonathan Ferla's role at Bentley Systems?
Jonathan Ferla is listed as Renewal Account Manager at Bentley Systems.
What is Jonathan Ferla's email address?
AeroLeads has found 1 work email signal at @concur.com for Jonathan Ferla at Bentley Systems.
Where is Jonathan Ferla based?
Jonathan Ferla is based in Dublin, County Dublin, Ireland while working with Bentley Systems.
What companies has Jonathan Ferla worked for?
Jonathan Ferla has worked for Bentley Systems, Sap Concur, Sap, and City Hall Of São Leopoldo.
Who are Jonathan Ferla's colleagues at Bentley Systems?
Jonathan Ferla's colleagues at Bentley Systems include Mat Bird, Ali Raza, Elonas Ševiakovas, Raphaël Melançon, and Radha Veluru.
How can I contact Jonathan Ferla?
You can use AeroLeads to view verified contact signals for Jonathan Ferla at Bentley Systems, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Ferla attend?
Jonathan Ferla holds Bachelor Of Technology - Btech, Marketing, 9.0 + from Faculdade Ftec Ibgen - Instituto Brasileiro De Gestão De Negócios.
What skills is Jonathan Ferla known for?
Jonathan Ferla is listed with skills including Customer Engagement, Microsoft Office, Espanhol, Sap, English, Technical Support, Concur, and Atendimento Ao Cliente.
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