Senior Manager, Digital Product Operations
Current
Aug 2024 - Present
AeroLeads people directory · profile
Jonathan Firestone Email & Phone Number
Senior Manager, Digital Product Ops at American Express
at
American Express
2 work emails found
@casper.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Digital Product Ops at American Express
Location
New York City Metropolitan Area, United States, United States
Who is Jonathan Firestone? Overview
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Quick answer
Jonathan Firestone is listed as Senior Manager, Digital Product Ops at American Express at American Express, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at casper.com and a matched LinkedIn profile for Jonathan Firestone.
Jonathan Firestone previously worked as Senior Manager, Digital Product Operations at American Express and Business, Data, and Growth Manager at Brettschneider Executive Search. Jonathan Firestone holds Bachelor Of Arts - Ba, History from University Of Rochester.
Company email context
Email format at American Express
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{first}.{last}@casper.com
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Profile bio
About Jonathan Firestone
Jonathan Firestone is a Senior Manager, Digital Product Ops at American Express at American Express. He possess expertise in rentals, sales, research, real estate, social media and 18 more skills. Colleagues describe him as "Jonathan has worked with me daily helping me get my business off the ground, and his work always arrives in advance of any agreed deadline and in final form. He also goes out of his way to make new creative suggestions that have been game-changers for efficiency. Jonathan is an excellent leader and team member, and I unreservedly recommend him for any leadership roles. Jonathan is a great thought partner, and in our time working together he was able to conceive and implement solutions that really made an impact on the business. Jonathan has shown his ability to tackle any problem effectively and empathetically, then turn around and teach those skills to an entire team just as easily. From designing our customer experience to setting up and building our website, Jonathan’s work has been exemplary. His upbeat personality, caring attitude, work ethic, and respectful behavior will always be what I remember about him when I look back on this exciting time together."
Listed skills include Rentals, Sales, Research, Real Estate, and 19 others.
Current workplace
Jonathan Firestone's current company
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11 roles · 18 years
Jonathan Firestone work experience
A career timeline built from the work history available for this profile.
Business, Data, And Growth Manager
Lead and execute strategic initiatives across the business, including operations strategy, client hiring planning, and technology.Manage core business operations, technology, and strategic projects including data analysis, strategic planning, database structure and maintenance, web design, project bids and proposals, government relations, vendor selection.
Aug 2023 - Aug 2024
Director Of Customer Experience
Director of CX at direct-to-consumer kitchenware startup inspiring and enabling great cooking.Managed a multi-level team of 20+ with direct hiring and budget responsibility. Performed labor modeling and demand analysis. Oversaw domestic and international outsourced partnerships. Decreased average response time 90%. Configured and built automations in.
Apr 2021 - Jun 2022
Senior Manager, Customer Experience / Business Analyst
Head of Customer Experience for subscription ecommerce startup focused on plus-size clothing. Led strategic projects and operational excellence for CX, managed multi-level team of 20+Generating Revenue from CX: Led dunning / payment failure CX-driven winback, and returns avoidance initiatives, increasing CX driven revenue 20x year over year.CX Performance.
Dec 2018 - Apr 2021
Customer Experience Lead
Launched and operationalized international CX call center. Configured Salesforce CRM, managed project through execution.Managed a 7-person team of specialists delivering exceptional experiences. Led scheduling for CX org. Handled VIP escalations.Created team-wide technical support procedures for high-priority customer, data, and vendor issues as SME.
2016 - 2018
~2 yrs
Customer Experience Specialist
2016 - 2016
Operations Clerk
2015 - 2015
2014 - 2014
Intern
2012 - 2012
Corporate Citizenship Intern
2011 - 2011
Intern
2008 - 2008
1 education record
Jonathan Firestone education
-
University Of Rochester
FAQ
Frequently asked questions about Jonathan Firestone
Quick answers generated from the profile data available on this page.
What company does Jonathan Firestone work for?
Jonathan Firestone works for American Express.
What is Jonathan Firestone's role at American Express?
Jonathan Firestone is listed as Senior Manager, Digital Product Ops at American Express at American Express.
What is Jonathan Firestone's email address?
AeroLeads has found 2 work email signals at @casper.com for Jonathan Firestone at American Express.
Where is Jonathan Firestone based?
Jonathan Firestone is based in New York City Metropolitan Area, United States, United States while working with American Express.
What companies has Jonathan Firestone worked for?
Jonathan Firestone has worked for American Express, Brettschneider Executive Search, Misen.Com, Dia&Co, and Casper.
How can I contact Jonathan Firestone?
You can use AeroLeads to view verified contact signals for Jonathan Firestone at American Express, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Firestone attend?
Jonathan Firestone holds Bachelor Of Arts - Ba, History from University Of Rochester.
What skills is Jonathan Firestone known for?
Jonathan Firestone is listed with skills including Rentals, Sales, Research, Real Estate, Social Media, Microsoft Office, Relocation, and Music.
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