Jonathan Fitch Email & Phone Number

Lynchburg, VA, US

• As part of the Analytics and Decision Support team, I assist the Financial Aid department with retrieving and organizing data to support Liberty University's compliance with federal and institutional regulations.
• Writing SQL queries and creating/updating reports in Argos.
• Providing data for Grants/Loans departments to assist with processing updates and obtaining documentation from students. Implementing job logic updates based on policy changes from the Department of Education.
• Testing out product software updates, such as Ellucian Banner and Softdocs (Etrieve). Ensuring that software utilized by staff for student information and documentation processing is functional with each update.
• Assisted with migration from Microsoft SharePoint 2010 over to SharePoint Online, a cloud-based system.

Lynchburg, Virginia, United States

• Supervised a team of fourteen grants processors for FAFSA verification where we worked with students to ensure that accurate data was being reported in order to disburse appropriate amounts of financial aid.
• Ensured compliance with Department of Education regulations along with providing training/coaching to staff.
• Assisted with Excel reporting updates.

Lynchburg, Virginia, United States

Processed FAFSA verifications and various reports. Called and emailed students/parents to assist with required documentation.

Oversaw staff training/supervision, pool activities, and swim lessons for 300 campers in accordance with American Red Cross guidelines.Worked with the HR manager to improve the program for the next summer, such as changes within policies and improved communication between management and staff.