Jonathan Flack Email and Phone Number

• Evaluate account exposures in Property, Workers’ Compensation, Fleet, Products/Completed Operations, and General Liability.• Develop, discuss, and submit meaningful recommendations to reduce policyholder loss exposure.• Provide risk improvement services to policyholders, including risk management consulting, conduct training, and perform special projects.• Partner with Underwriters, Sales Managers, agents, and insureds to increase the amount and quality of commercial new business in order to achieve or exceed retention goals.• Gather applicable information as requested by the Underwriters.• Complete risk management survey reports and meet production, quality, and timeline objectives.• Act as a resource by consulting with policyholders, agents, and company personnel.• Maintain and update a library of risk management reference materials.• Continuously improve personal skills and technical knowledge by conducting research and attending applicable continuing education classes and seminars.

• Manage the day to day field operations including staffing needs, hiring, evaluating staff performance, and conducting field audits.• Oversee the work volumes to fulfill customer expectations in regard to quality, timeliness, and staff efficiency.• Act as a Strategic Account Manager for 20 insurance customers including frequent customer contact, management of the customer requirements, status reporting, development of action plans in response to customer needs, follow-up with customer needs, and creating field document forms for the field staff to complete.• Direct a team of 24 loss control property field inspectors.• Manage a territory consisting of Wisconsin and Northern Illinois.• Provide coaching, training, direction, and leadership to field staff in accordance with corporate policies and procedures.

• Inspect and conduct technical on-site surveys to observe, record, and gather factual information and data about individual properties used in determining specific property insurance loss costs and development of underwriting reports which is provided to customers of Insurance Services Office Inc.• Follow and adhere to all ISO standards including National Fire Protection Association (NFPA) standards, Specific Commercial Property Evaluation Schedule (SCOPES), and Field Procedures Reference Guide (FPRG).• Identify and develop recommendations and bring to the attention of hazardous conditions through a detailed eye while inspecting commercial properties.• Set priorities to meet required goals and due dates of orders in a timely fashion.• Perform inspections on commercial properties through special projects with local fire departments. • Mentor and conduct training to new employees on the company procedures, policies, and duties of a loss control commercial property inspector.• Conduct field audits on reports and orders completed by loss control commercial property inspectors of ISO.• Evaluate staff performance through reviewing and assessing closed and completed reports and orders performed by other loss control commercial property inspectors.• Analyze year-to-date orders completed through excel spreadsheets for the West Central Region.• Familiar with 3rd party vendor input data systems including AUSUM and Webwriter.

• Visited and inspected construction job sites for customers of AON Risk Services within the state of Wisconsin and throughout the Midwest.• Implemented and developed new safety policies and procedures and compiled data for various industries with AON Risk Services (i.e. construction industry, manufacturing industry, logging industry).• Assisted with writing and evaluating safety manuals.• Performed industrial hygiene screening on air quality and noise pollution for clients of AON Risk Services.• Documented code violations and provided recommendations for hazardous conditions discovered on construction job sites.