Jonathan Fogleman

Jonathan Fogleman Email and Phone Number

Technical Support Specialist III at ServiceTitan @ ServiceTitan
glendale, california, united states
Jonathan Fogleman's Location
Lancaster, Pennsylvania, United States, United States
Jonathan Fogleman's Contact Details

Jonathan Fogleman work email

Jonathan Fogleman personal email

n/a

Jonathan Fogleman phone numbers

About Jonathan Fogleman

Technical support specialist with 7 total years of experience and 2 years spent working in the SaaS industry. Driven to provide the best customer experience during stress-filled times.

Jonathan Fogleman's Current Company Details
ServiceTitan

Servicetitan

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Technical Support Specialist III at ServiceTitan
glendale, california, united states
Website:
servicetitan.com
Employees:
1027
Jonathan Fogleman Work Experience Details
  • Servicetitan
    Senior Specialist
    Servicetitan Aug 2022 - Present
    Lancaster, Pennsylvania, United States
    - Collaborate daily with co-workers across multiple departments including Customer Success, Onboarding, Implementation, Product, and Engineering teams- Investigate and resolve issues that have passed through two levels of technical support and require further, in-depth troubleshooting- Identify issues to be escalated to the Product and Engineering teams and work with these teams to provide timely resolutions- Provide clear and concise summaries of issues when escalating tickets to decrease the time until a resolution is found- Manage client expectations on all tickets to avoid client churn
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  • Schedule Engine
    Technical Support Specialist Iii
    Schedule Engine Feb 2022 - Aug 2022
    Lancaster, Pennsylvania, United States
    - Collaborate daily with co-workers across multiple departments including Customer Success, Onboarding, Implementation, Product, and Engineering teams- Investigate and resolve issues that have passed through two levels of technical support and require further, in-depth troubleshooting- Identify issues to be escalated to the Product and Engineering teams and work with these teams to provide timely resolutions- Provide clear and concise summaries of issues when escalating tickets to decrease the time until a resolution is found- Manage client expectations on all tickets to avoid client churn
    View
  • Schedule Engine
    Implementation Specialist
    Schedule Engine Jun 2021 - Feb 2022
    Lancaster, Pennsylvania, United States
    - Customize schedulers according to client requests using JSON files and Google Sheets- Collaborate daily with co-workers across multiple departments including Customer Success, Onboarding, and Technical Support teams- Implement clients within the set SLA of 5 days, beginning with client completion of kickoff survey and data submission- Complete any client revisions within 72 hours of submission
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  • Vallen Usa
    Dispensing And Configuration Specialist
    Vallen Usa Feb 2016 - May 2021
    York, Pennsylvania Area
    - Service issues relating to hardware or software of Cribmaster vending machines- Support customers through email, phone, and sometimes text- Field an average of 10 calls per day to provide support for hardware or software failures- Provide instruction for users on best practices of machines and software- Aid in web app development and conduct user training- Manage tight deadlines to fix issues and complete projects for high-profile customers- Create and maintain Knowledge Base articles for internal and external use- Dictate, record, and edit instructional videos for internal and external use- Travel up to 25% of the year throughout the USA to be on-site for new machine installations
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  • Lebanon Valley College
    Audiovisual Technician
    Lebanon Valley College Sep 2012 - May 2015
    Annville, Pennsylvania
    - Develop a working knowledge of audio-video equipment used throughout campus- Collaborate with an outsourced company to help with large setups of equipment for events- Troubleshoot and solve issues with equipment
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Jonathan Fogleman Skills

Microsoft Office Time Management Microsoft Excel Microsoft Word Powerpoint Teamwork Social Networking Facebook

Jonathan Fogleman Education Details

Frequently Asked Questions about Jonathan Fogleman

What company does Jonathan Fogleman work for?

Jonathan Fogleman works for Servicetitan

What is Jonathan Fogleman's role at the current company?

Jonathan Fogleman's current role is Technical Support Specialist III at ServiceTitan.

What is Jonathan Fogleman's email address?

Jonathan Fogleman's email address is so****@****aim.com

What is Jonathan Fogleman's direct phone number?

Jonathan Fogleman's direct phone number is +171731*****

What schools did Jonathan Fogleman attend?

Jonathan Fogleman attended Lebanon Valley College, Arcadia University.

What skills is Jonathan Fogleman known for?

Jonathan Fogleman has skills like Microsoft Office, Time Management, Microsoft Excel, Microsoft Word, Powerpoint, Teamwork, Social Networking, Facebook.

Who are Jonathan Fogleman's colleagues?

Jonathan Fogleman's colleagues are Debashis Jha, Sarah Ghirardo 🎯, Joshua Morgan, James Lee, Joe Hindle, Michael Liu, Jason Rebibo.

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