Jonathan Ford Email & Phone Number

Saint Louis, MO, US

Saint Louis, MO, US

Hartford, Connecticut, US

• Executes strategic component of the Health Care Delivery business plan for each Market
• Coordinates with segment constituents on medical cost and membership growth and network fortification initiatives.
• Communicates with external constituents to effectively engage the provider community and demonstrate the Aetna value proposition.
• Negotiate contracts and other understandings on behalf of the company.
• Manages medical cost drivers and executes specific medical cost initiatives to support financial and medical cost objectives.
• Proactively identifies new trends and products within Aetna and the industry and works to raise awareness throughout the organization in order to gain consensus on a course of action and ultimately drive to.

Hartford, Connecticut, US

• Managed short term disability claims by reviewing complex medical records, performing telephonic investigations, and soliciting medical and vocational expert opinions
• Proactively communicate with customers, assess critical situations, assist them with their needs, provide insight, resolve issues and make accommodations within internal processes
• Selected by management complete file reviews, mentoring, monthly team file audits, create and manage productivity reports
• Formally recognized for excellent time management and superior customer service skills
• Ensured customer satisfaction by anticipating needs and proactively seeking solutions
• Established cooperative relationships with team members to determine effective strategies to achieve individual and team objectives

Pittsburgh, PA, US

• Demonstrated extreme attention to detail by accurately following customer requests and company procedures
• Demonstrated responsibility by ensuring proper protocols accurately followed
• Received positive feedback from clients for interpersonal skills and problem-solving abilities
• Monitored work flow and altered work processes as necessary to ensure timely delivery of service
• Proven ability to work independently while maintaining the ability to work as an effective team member in meeting shared objectives
• Worked effectively in team environment by leveraging individual and collective skills