Jonathan Forero Email & Phone Number

Vancouver, Bc, Ca

Surrey, British Columbia, Canada

• Provide technical assessment regarding products capabilities, limitations and solutions to architects and contractors during product selection and design process, preparing and proposing design sketches.• Follow up on awarded and quoted projects getting feedback on estimated costs to identify improvements opportunities.

Bogotá, Capital District, Colombia

• Directed the planning, execution, and implementation of digital credit card and digital App from definition to launch, controlling a budget exceeding USD 5.5 million and managing a cross-functional team of 15 members and business support partners of finance, operations, and marketing, achieving the expected scope, goals, quality project deliverables and proper risk management.• Facilitated relations with senior management and stakeholders defining project plans, scope, resources, budget and deliverables. Promoting strong relationships with stakeholders and external partners to maintain timelines and deliverables, achieving 8% cost savings in the project budget.• Accelerated MVP application for a digital credit card by 10%, adopting Agile methodology in software development. Led and motivated the team, collaborating with the product owner in managing and prioritizing product backlogs, and facilitating Scrum ceremonies and artifacts.• Improved communication and drove decisions with upper management and stakeholders by tracking KPIs and business goals, measuring and presenting project performance and status by implementing dashboards using Tableau.• Implemented Agile/Scrum methodology for mobile app development, emphasizing an intuitive interface and robust application security. Collaborated closely with the IT team in China and local business teams to ensure adherence to key Agile ceremonies and artifacts, successfully launching the app to market after 3 months.

Bogotá, Capital District, Colombia

• Led the end-to-end delivery of digital transformation, software development, product development and business improvement projects. Proactively identified opportunities for enhancement to introduce innovative solutions while defining project plans, scope, budget, and deliverables while accomplishing regulatory requirements.• Successfully delivered the new ERP implementation and migration project, transferring over 1.7 thousand customers, products, and transactional histories. Led the data migration strategy formulation, oversaw technical extraction, and ensured quality assurance, compliance standards, and training program, meeting project deadlines and ensuring the operability of the new ERP system.• Directed the software modernization of the banking system by conducting fit-gap analysis and user behavior analysis, creating and implementing mobile and digital banking solutions, enhancing the user experience and customer satisfaction, and driving line of business revenue by 13% in the first year.• Led a business process redesign of the retail credit process, applying SDLC methodology as Lean, identifying critical improvements, redesigning the process, reducing waste, and implementing automation, resulting in a 34% increase in process efficiency and an 8% reduction in operational costs.• Evaluated new project proposals and initiatives from both financial and technical perspectives. Developed business analyses supported by business cases and market research, and effectively presented findings and recommendations to senior management, as well as internal and external clients.

Bogotá, Capital District, Colombia

• Managed large software development projects and continuous improvement programs, providing business analysis, technical, application and operational, creating and tracking timelines and financial performance reports, leading to successful execution.• Led the business systems analysis team in implementing and integrating the new financial system ERP, incorporating additional features, and enhancing business processes. Created necessary documentation, facilitated acceptance testing, and provided training to over 150 users, resulting in a 28% reduction in operational tasks.• Designed and developed ETL and change management initiatives, delivering tangible results through improving business process models such as customer service optimizing the department capacity by 36%.• Led business analysis applying business intelligence methods to identify opportunities and providing insights and recommendations for improvement.

Bogotá, Capital District, Colombia

• Developed and implemented segmentation automation to validate credit policy and compliance filters in designing commercial strategies for penetration and maintenance of bank customers, resulting in a reduction of 88% of the processing time and increasing department productivity.• Performed data analysis and created data models in Access and Visual Basic to support business marketing strategies, ensuring data integrity and resulting in data-driven decision-making.• Streamlined commercial campaign monitoring through information system automation, increasing campaign response rate and commercial effectiveness by 15%.

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Marketing, Marketing

Project Management Post Graduate, Project Management

Bachelor Of Engineering - Be, Industrial Engineering