Jonathan Fraser Email & Phone Number

Indianapolis, Indiana, Us

- Led US commercial launch preparations of Lilly’s AID system, leading a cross functional team to deliver the desired customer experience from promotion, through onboarding, training, system use and ongoing support- Defined recommended customer facing organization responsible for executing promotion, onboarding, training through to customer support, including responsibilities, reporting structure, new to org operating policies and procedures, and validated customer facing design in market research- Defined got to market strategy, including initial promotional investment, target customers, initial pricing, reimbursement and market access strategy, and pharmacy distribution and product kitting model - Led additional external business development opportunity evaluation and external assessments

Indianapolis, Indiana, Us

- Defined the vision, customer experience and product strategy for Lilly’s AID system, including defining detailed product and experience roadmaps for insulin pump hardware and accessories, insulins, iAGC, user interfaces and overall customer experience. Validated and prioritized customer needs in market research and synchronized product roadmaps with different market segment opportunities - Led ongoing AID market opportunity assessments and forecasts as well as numerous business cases for senior leadership resulting in significant capital investments, external collaborations and divestments- To drive a deeper understanding of the AID market and customer experience across the organization – envisioned and built a “Customer Experience laboratory” that physically recreated the end-to-end customer and lived experience, enabling a detailed simulation of the current competitor experience, and enabling detailed design of a disruptive digital-first Lilly AID customer experience and journeys- Collaborated with internal and many external collaboration partners, working across functions including software and hardware Engineering, UI Design, Manufacturing and Supply, Clinical, Regulatory and Quality, translating customer needs into product requirements, and authoring and approving multiple system EPICs - Led commercial due diligence and contract inputs including commercial terms, product roadmap and development agreement and led establishing external collaboration utilizing model based on Agile team structure, and a high trust-based team culture with clearly defined team structures, and roles and responsibilities- Additional responsibility as Product Manager in an agile pilot, leading product development for a dosing titration app

Indianapolis, Indiana, Us

- Led market opportunity evaluation and forecast of Connected Care Insulin Markets (Open Loop and Closed Loop/AID) and numerous business cases for senior leadership resulting in entry into Connected Care and formation of Connected Care Business Unit based on investments in insulin pumps, connected insulin pens (Companion) iAGC acquisitions (undisclosed), and other investments - Commercial lead for other non-Connected Care opportunity evaluations, leading business cases and presenting commercial recommendations to senior leadership leading to outcomes such as the successful acquisition of Baqsimi from Locemia Solutions- Developed strategy for insulin pump related assets; including various insulins, glucagons and delivery systems, leading to acceleration of concentrated insulins, dedicated pump cartridge designs

Indianapolis, Indiana, Us

- Founding member of Lilly’s Customer Experience function, and led the development of a global customer experience community, and implementation of customer experience mapping across the global organization- Pioneered and implemented customer experience design methodologies

Indianapolis, Indiana, Us

- Led development of a global campaign from identifying and validating a global customer insight through to creative campaign development and global implementation - Led global brand planning, global marketing tactics and global launch of new indications and formulations

Indianapolis, Indiana, Us

- Leadership development rotation with responsibility for managing product launch in multiple territories

Indianapolis, Indiana, Us

- Led product launch, marketing strategy, brand planning and implementation of marketing tactics with 74 sales representatives with alliance partner Boehringer-Ingelheim leading the brand to $17M AUD revenue with $4.5M OPEX in 12 months

Indianapolis, Indiana, Us

- Certified Lean Six Sigma Black Belt, led 9 internal process improvement projects achieving $3M in financial benefit and external projects including a collaboration with rural Toowoomba Hospital diabetes clinic achieving a 66% reduction in waiting list size and a 50% reduction in the daily “did not appear” rate

Austin, Tx, Us

Indianapolis, Indiana, Us

- Led product development of a therapeutic recombinant monoclonal antibody screening platform, from proof of principle and prototyping into a commercially viable product leading to successful out licensing

- Established and grew a core team scientists up to a team of 24, who performed core research such as DNA extraction, sequencing, cloning and recombinant protein expression on a high throughput scale, that drove internal and external discovery programs

- Led specialized research, discovering three novel human genes, characterized them as potential drug targets and co-authored the work in 3 scientific publications

Mba

Msc, Biological Sciences

Bsc, Biological Sciences