Jonathan Fredenburg Email & Phone Number

Coudersport, PA

-Point of contact with many vendor that my company works with in the telecommunication business. -Build and manage a large database of codes (Boot files, BSIG, and BSID) on a super-controller that obtain to our billing systems-Research, test and launch new equipment used in our markets.-Assist building Configuration files for high speed internet and.

Coudersport, PA

-Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.-Provide technical support for High Speed Internet customers, by troubleshooting cable modems, routers, and the customer personal computers. -Set up new services and coordinate with a schedule installation at the customer's home.-Take inbound calls.

* Communicate through email and telephone with customers, buyers, and vendors on retail issue regarding the Company's website.* Communicate between warehouse, buyer, and David Bridal's Stores with dress and merchandise transfers.* Prepare and maintain multiple Excel spreadsheets for the Upper Managerial Presentations and Documentations.

* The Youth Coordinator is responsible for developing, implementing and evaluating programs for youth in the community.* The Youth Coordinator reports to the Senior Administrative Officer and is responsible for administering and delivering programs for youth in the community.* Administer youth programs and ensure that all programs and activities are.

• Record, analyze, and process Monthly Excel Spreadsheets for upper management and display of multiple charts for visional use.
• Intensely investigate into insurance claims that hit a scrutiny agenda by company policies.
• Communicate with upper management and training department to better procedure used in the company and the call center.
• Coordinate with customers, carriers, authorized dealers and other internal departments as needed, to acquire any additional information or… Show more
• Coordinate with customers, carriers, authorized dealers and other internal departments as needed, to acquire any additional information or documentation to aid in the closure of an inquiry or investigation.
• Professionally interact with customers on a regular basis in written communication.

Received inbound calls related to insurance for multiplewireless carriers. * Interact with the customer to acquire the informationneeded to process an insurance claim following direct policy. * Made on the spot decisions on the customer claim weatherit was to be covered by the insurance, advice of information or paperwork that may beneeded or denied. * *.

* Processed minor affidavits that would be faxed to the company for insurance claims.* Processed Original Invoices that was needed from the customers to authenticate their equipment in their claims.

* Interact with the customer to acquire the information needed to process an insurance claim following direct policy.* Made on the spot decisions on the customer claim weather it was to be covered by the insurance, advice of information or paperwork that may be needed or denied.* Coordinated with supervisor or other personnel as needed to assist in the.

Responsible for scheduling sporting events within thecollege community. * Arrange meeting with the team captains to review therules and regulations. * Kept records of the team*s status and concluded eachevent with a report of the sporting event.

* Prepared food in a timely manner to customers. * Served food in a timely manner to ensure customersatisfaction * Resolved customer complaints to guarantee qualityassurance and customer satisfaction. * Provided assistance in taking inventory and othermanagement functions.

Certification, Network Security, 4.0

Activities and Societies: None Network Security

Mis, Information Technology, 15

Activities and Societies: Theta Chi

Management Information Systems, General

Management Information Systems, General

Management Information Systems

Activities and Societies: Theta Chi, Management Information System Association Management Information Systems

Academic, Business

Activities and Societies: Computer Club, Business Business