Jonathan Fredericks Email & Phone Number

Tennessee, United States

Led team of 19 client account specialists to execute strategy to support. Identified synergies within the Client Services department by eliminating redundancies. Increased overall savings by identifying efficiencies within our workflow processes.

Greater Nashville Area, TN

Greater Nashville Area, TN

Franklin, TN

Greater Nashville Area, TN

Provided ongoing technical and relationship coaching and training to team to insure performance and developmental goals are achieved and maintained. Developed and implemented strategic initiatives for Tennessee Providers focused on driving results, developing team, and maximizing provider relationships at all levels. Integrated ExpressClaim/Business.

Serviced and maintained relationships with providers as a third party vendor representing multiple healthcare insurance companies. Supervised and managed a group of 28 people throughout the state of Tennessee at various hospitals.Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment.

Managed daily operations to insure targets are achieved from a production, quality and relationship perspective.Recognized for contributions to the development and mentoring of team members and confidently presenting business results to senior management. Utilized communication skills and job knowledge to effectively resolve issues of the provider and/or.

Reviewed credit balance and overpayment claims for multiple insurance companies such as: Aetna, Blue Cross/Blue Shield, and Humana. Provided hands-on client services and served as a liaison between insurance companies and providers to ensure that assigned claims were paid correctly.Worked through credit balance report at designated facility and identified.