Jonathan Fuller Email & Phone Number

United Kingdom

Welwyn Garden City, Hertfordshire, United Kingdom

A Customer Proposition Analyst who uses customer and market data to help the business understand and identify opportunities to improve trading performance. Analysing, interpreting, and communicating findings in the data in a clear and engaging way to the commercial teams, and the wider business. Working in a fast-paced commercial environment, with tight deadlines and an expectation of high standards. Supportive, with a strong collaborative ethos and a focus on development.Key Responsibilities: Process and analyse customer and market data to produce clear findings and recommendations for the commercial teams Designing and maintaining insightful dashboards to be utilised by the business as self-service tools for gaining actionable data insights Communicate analysis results and relevant trends to stakeholders across the business Collate and manage the communication of data and insights directly to the relevant categories Contribute to new customer proposition projects, managing relationships with both suppliers and internal stakeholders Proactively seek out opportunities to add value to the business Key Skills: Strong Microsoft Office skills Strong commercial awareness A natural problem solver with the ability to understand and interpret big data effectively Collaborative and effective negotiator Clear writing and presentation skills Ability to work proactively and manage own workload to tight deadlines Attention to detail and critical thinking Data analytics  Experience working with data agencies Experience with building and maintaining Alteryx workflows, Tableau dashboards, and using SQL databases

Using knowledge and experiences which have been gained working within the UK division to drive a positive change. Working closely with the commercial, marketing, local SRD teams, retail, and stock planning teams to manage and deliver critical path deadlines to ensure events are landed right first time. Constructing planograms and working on various projects to benefit stores across Europe and reduce the workload of colleagues in Poland, Hungary, Czech, and Slovakia. Currently taking ownership and managing small format stores for all general merchandise categories. KEY RESPONSIBILITIES AND DELIVERABLES- Driving the strategy for each category by using a variety of customer data sources, along with the category space & sales history to ensure that the right range is being offered to customers, in the right place, at the right time.- Identifying and analysing the different customer shopping trends in the different European markets- Dealing with international stores and colleagues - Producing weekly JDA planograms for promotional space, and seasonal range changes for aisle space within stores- UAT testing for new system rollouts

My current role involves working with the Buying, Marketing & Project teams to improve the customer experience and increase sales for Tesco. I currently cover the electrical area within non food for all UK and ROI stores. I liaise across multiple teams with a variety of different goals to plan and deliver new equipment and product layouts for stores By reviewing the shopping experience and the customer journey throughout the shop we are able to strategically position key offers & items. Using POS displays and shelving heights for key lines we can help to increase sales of an item and it’s accessories. This can entice people to browse an isle that they may not have otherwise visited. We also vary the density of stock throughout the category to give different parts of the store a different customer experience.For example in DIY we may fit as many fixtures & fittings as closely together as possible to fit as many items as possible in the given space; In contract, for tablets & laptops we have tabletop displays with lots of space and a more expensive set of fixtures for a high end look and feel. I am constantly looking how we can develop and display the area to beat our competitors on sales and build customer loyaltyKey Achievements:Working closely with the DIY category we reduced the maximum store space by more than 50%, with an impact of only -1% of sales. This freed up a large space in store for other categories to increase their rangesProducing high quality plans on a tight critical path in time for stores to implement without impacting on available store hours to deliver or maintain rangesWorking to deliver seasonal changes seamlessly and ensuring that the customer is offered the right product in the right place at the right time Providing clearance space for discontinued stock with minimal impact to sales of current lines on the planKey Areas of Experience: DIY,Car Care,Gardening,Homebrew,Home Utilities,Sports,Lightbulbs & Batteries,Stationary,Electrical

Sheffield, United Kingdom

During a summer at university I represented BT, in a role which entitled me to work with a close team in issuing and promoting upgrade telephone packages, including money saving extras and additional features to the customer over the phone. The role also required the booking of engineers, and the use of the internal computer system network. Working in this role helped develop my telephone manner and efficiencies with detailing with internal database systems.