Jonathan Gardner Email and Phone Number
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Accomplished, success-driven, and strong leadership with 14 years of Construction Equipment and Automotive professional experience. Excel at honing tactical and strategic methodology to drive sales growth while striving for a competitive edge within the construction equipment industry. Proven ability to strategically manage multiple complex sales projects while exceeding customers’ expectations. Excellent interpersonal and communication skills to build rapport and strong working relationships with dealerships, management, customers, co-workers, and other business contacts. Kubota Construction Equipment - Currently as a Product Support Manager - Construction Equipment, I am responsible for product planning, launching new product, incentives, marketing and sales training. I also support Dealers with sales.Previously at Case Construction as a Product Support Manager (field role) for Case Construction, I covered Dealers across Ontario and Manitoba with the focus on service side of the business. I was accountable for Technical Training, Product Improvement Updates, dealing with customers and growing the service business for the Dealer.Previously at Volkswagen Group Canada Inc. as a Business Planning and Accessory Manager, I had developed and implemented 5 Year Accessory Strategy to grow the sales by 40%. Determined and monitored Service and Parts Objective for VW Dealers and Create Dealer business planning strategy.Previously as a Fixed Operations Manager (field role), I managed 15 dealers in the south western region of Ontario. Initiated and planned dealers Parts, Service and Accessory business for the year. Implemented incentive programs to motivate dealers to grow their business. Reviewed key objectives of dealer and hold dealer accountable.Previously as the Technical Helpline Manager, I Implemented many innovative processes: GFF Paperless, Dealer Internal Technical Review Process, Single Incident Process etc. Focused on the quality of the Technical Helpline, Single Incidents, Performance Reviews of each Technical Helpline Consultant, and process improvement....KEY STRENGTHSProduct Management | Strategic Thinker | Sales Driven | Leadership | Success Driven | Results Oriented | Product Planning | People Management | Conflict Resolution | Process Development | Analytical Skill | Problem Solving | Performance Management | Customer Satisfaction Focused | Self-starter | Team Oriented
Kubota Canada Ltd.
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Product Manager, Construction EquipmentKubota Canada Ltd. Aug 2017 - PresentPickering , Ontario, Ca• Create and Execute Sales Incentives to grow Construction Equipment market share• Support Dealer network with Sales inquiries on product and financing • Create and Execute Sales training• Collaborate with Kubota Japan to ensure Construction Equipment lineup suits the Canadian market• Attend and participate in trade shows across Canada • Direct, produce and edit sales video's on Kubota Construction Equipment
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Product Support ManagerCnh Industrial Feb 2015 - Aug 2017• Support Dealers with customer concerns• Ensure Dealers are 100% compliant with product improvements for construction equipment • Work with Dealer to be technical ready with Heavy Equipment, 50% of the technicians trained in Heavy Equipment on a annual basis• Support Dealers with growing the service business by creating menu pricing and performing maintenance inspections• Report quality concerns to Engineering -
Business Planning And Accessory ManagerVolkswagen Group Canada Jan 2013 - Jan 2015Ajax, On, Ca• Develop and execute Accessory 5 Year Plan• Develop and implement Accessory Core Process to obtain 40% growth in accessory sales • Create mobile accessory selling tool• Liaise with VWAG and VWoA to introduce new accessories and processes to the Canadian market • Participate in and provide expert support as a subject-matter expert in launch meetings for new Volkswagen products• Determine and monitor Service and Parts Objective for VW Dealers• Create and Execute Dealer business Planning strategy• Support and develop Service and Parts Elite programs to recognize top performance in customer satisfaction and parts performance -
Fixed Operations ManagerVolkswagen Group Canada Oct 2011 - Dec 2012Ajax, On, Ca• Manage 15 dealers in Ontario on the Parts and Service area of business• Achieve annual Customer Satisfaction and Fix Right First Time Scores across the area• Achieve monthly and annual parts and accessory sales across the area• Collaborate with Area Sales manager to assist dealers in developing business plans based on dealers and VGCA’s objectives• Provide ongoing coaching and feedback to dealers to improve their business financially and with customer satisfaction• Enhance dealers image towards brand standards in the Parts and Service area• Plan and manage the budget for the area, administration and tactical budget• Support dealer network with goodwill budget • Support in dealer Customer First Initiatives • The liaison between the dealer network and corporate
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Technical Helpline ManagerVolkswagen Group Canada Apr 2009 - Oct 2011Ajax, On, Ca• Manage the Technical Helpline for Volkswagen Group Canada Inc. which provides technical support to technicians for both brands, Volkswagen and Audi Brand• Report statistics of the Technical Helpline to Volkswagen and Audi Brand• Improve quality of the Technical Helpline by creating training schedules, training aids, monitor each technical helpline consultants quality and coaching sessions on a quarterly basis• Plan and manage budget for the Technical Helpline• Co-ordinate and report single incident cases to VWAG and AudiAG for quality assurance, and VGCA Legal and Customer Care to protect VGCA legally• Investigate vehicle fires to locate origin and root cause of fire (CFEI)• Create reports on vehicle fire investigation and submit to VWAG and AudiAG for quality assurance• Create and publish Volkswagen and Audi Brand dealership communications to assist dealer process• Initiated various projects such as longer hours for technical support to cover the Western region, Technical Helpline for Audi Brand in French, visit auction for vehicle long term durability reporting, single incident process, and Technical Helpline online survey• Actively involved in TQM contact report project in order for other departments to gain a wealth of knowledge
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Senior Product Support EngineerVolkswagen Group Canada Mar 2008 - Apr 2009Ajax, On, Ca• Manage VW Product Support and Technical Helpline• Communicate the results of monitoring activities/pre-analysis and formulate recommendations to VWAG and VWM of all model lines• Monitor the product quality and performance of VW vehicles, dealing mainly with Jetta sedan/wagon and transmissions• Perform pre-analysis of defective parts• Provide diagnosis and service solution information to the Technical Helpline, and draft Technical Bulletins for the field organization• Monitor and report the effectiveness of implemented countermeasures• Participate in Launch meetings for new VW product
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Product Support EngineerVolkswagen Of America, Inc Mar 2006 - Feb 2008Reston, Virginia, Us• Monitored product quality and performance of Volkswagen vehicles, by dealing mainly with manual and automatic transmissions• Performed pre-analysis on defected parts by testing parts that were returned to the Warranty Parts Return Center• Provided diagnosis and service solution information to the Technical Helpline, and draft Technical Bulletins for the field employees• Communicated the results of monitoring activities/pre-analysis and formulated recommendations to VWAG• Monitored and reported the effectiveness of implemented countermeasures to VWAG
Jonathan Gardner Skills
Jonathan Gardner Education Details
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University Of WindsorMechanical/Automotive Engineering -
St. Clair College Of Applied Arts And TechnologyMechanical/Automotive Engineering
Frequently Asked Questions about Jonathan Gardner
What company does Jonathan Gardner work for?
Jonathan Gardner works for Kubota Canada Ltd.
What is Jonathan Gardner's role at the current company?
Jonathan Gardner's current role is Awarded for Top Sales Expansion of Compact Track Loader | Product Manager | Construction Equipment Expert.
What is Jonathan Gardner's email address?
Jonathan Gardner's email address is ja****@****ail.com
What is Jonathan Gardner's direct phone number?
Jonathan Gardner's direct phone number is +141670*****
What schools did Jonathan Gardner attend?
Jonathan Gardner attended University Of Windsor, St. Clair College Of Applied Arts And Technology.
What are some of Jonathan Gardner's interests?
Jonathan Gardner has interest in Snowboarding, Restored A 1949 Fargo ½ Ton Truck, Basketball, Hockey, Snowmobiling.
What skills is Jonathan Gardner known for?
Jonathan Gardner has skills like Automotive, Customer Satisfaction, Vehicles, Warranty, Customer Retention, Process Improvement, Automotive Aftermarket, Automobile, Dealers, Management, Project Management, Team Leadership.
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