Medical Software and SAAS• Helped lead a team and develop an EHR with innovative solutions for new user experiences• I have a history of meeting and exceeding goals set for new practice implementations• Developed strategies for implementing new internal company procedures• Receive frequent positive reviews from customers, co-workers and management• I am skilled at anticipating customer concerns prior to their concern arising• I enjoy teaching the ‘why’ behind the method of practice – this creates a deeper understanding of system interface and overall usageManagement• Approximately eight years of management experience• Accounts Payable, Receivable and Payroll• Experienced with the entire Microsoft Office Suite: Excel, Powerpoint, Access, Word, Publisher, and Outlook • Exceptional customer service skills and handling difficult customer situations• Technical experience with intricate computer hardware systems