Jonathan Gilbert Email & Phone Number

Savannah, Georgia

● Managed and maintained VMWare vSphere ESXi hosts● Configured and managed Microsoft Deployment Toolkit● Created MDT task sequences to deploy images to Windows workstations● Configuring MDT database for asset based deployments● Managed Dell Compellent Enterprise Manager storage arrays, created partitions required for virtualmachine deployments● Assisted with the installation and maintenance of security cameras and their respective hardware● Installed and configured… Show more ● Managed and maintained VMWare vSphere ESXi hosts● Configured and managed Microsoft Deployment Toolkit● Created MDT task sequences to deploy images to Windows workstations● Configuring MDT database for asset based deployments● Managed Dell Compellent Enterprise Manager storage arrays, created partitions required for virtualmachine deployments● Assisted with the installation and maintenance of security cameras and their respective hardware● Installed and configured Windows Server 2008 R2 and 2012 R2, Windows 7 and 10 operating systems● Monitored all relevant logs, including server, application, and security logs for anomalies and performance issues● Administered AD users when required● Acted as a liaison between vendors and third party support● Repaired computer hardware as needed including laptops, desktops and servers● Provided help desk support via phone and remote application, documented in help desk ticket software Show less

Savannah, Georgia

• Provided main support for 80+ users in a fast-paced medical environment• Restructured Active Directory by creating location specific OUs for user and computer accounts. Created multiple security groups to make access control and overall user management more efficient• Provided support for private practice medical office PSA with local area hospital integration• Supported Citrix Xenapp published application accessibility and Citrix Xenapp client connectivity on user… Show more • Provided main support for 80+ users in a fast-paced medical environment• Restructured Active Directory by creating location specific OUs for user and computer accounts. Created multiple security groups to make access control and overall user management more efficient• Provided support for private practice medical office PSA with local area hospital integration• Supported Citrix Xenapp published application accessibility and Citrix Xenapp client connectivity on user workstations• Installed and maintained Windows Server 2008 and 2012 operating systems, Linux Ubuntu and vSphere ESXi virtual machines • Implemented help desk ticketing software to better support and document client’s technical issues• Managed all users in a Google Apps for Business environment• Managed three electronic health record software applications• Installed and configured wireless network and network devices including printers, NAS, access points and security cameras• Collaborated with practice administrators to devise new IT-based business and productivity plans• Documented information assets• Facilitated needs of remote users from outside companies• Ensured HIPPA compliancy, data backup using Backup Exec, disaster recovery, and security testing • Ordered, configured, deployed and provided support for workstations, laptops, tablets, scanners, printers, and mobile devices• Repaired desktop and laptop computers by replacing faulty hardware, including motherboards, processors, RAM, power supplies, disk drives, CMOS batteries, displays, and cooling system components Show less

• Served as Network Assistant for the IT Services of an organization with 8000 clients• Worked independently as main liaison between Comcast and clients to resolve Internet and cable issues• Served as main point of contact for all dorm residents, repairing network and cable jacks and making configuration changes on equipment if needed, developing a rapport between students and faculty• Helped with the transition of a new helpdesk software which resulted in the lowering of client… Show more • Served as Network Assistant for the IT Services of an organization with 8000 clients• Worked independently as main liaison between Comcast and clients to resolve Internet and cable issues• Served as main point of contact for all dorm residents, repairing network and cable jacks and making configuration changes on equipment if needed, developing a rapport between students and faculty• Helped with the transition of a new helpdesk software which resulted in the lowering of client issue resolution time by 25%• Assisted with a complete network refresh which allowed for a next generation network infrastructure• Assisted with the campus-wide replacement of switches, including installing configurations• Participated in a complete wireless overhaul from Blue Socket to Cisco wirelesso Installed Cisco wireless access points (APs)o Mapped out APs using a Fluke device, then plotted their location for reference• Implemented networking equipment including switches, routers, firewalls• Installed and managed uninterruptible power supplies• Resolved VOIP/fax machines communication issues• Participated in a secondary core router upgrade• Interfaced with 3rd party vendors and network teams for various network installations Show less

Bachelor Of Science (B.S.), Information Technology

Network Specialist Diploma, Information Technology