Digital Member Strategy, Sales and Marketing/Operations • Responsible for launching a brand-new Mobile App from concept to release to fully align the Mobile and Web digital experience for our members• Prioritized work based on business stakeholder need and value added to the member based of Key Performance Indicators (KPI)• Uses analytics to discover any pain points in the mobile application then created and prioritized stories to increase member usability and satisfaction•… Show more Digital Member Strategy, Sales and Marketing/Operations • Responsible for launching a brand-new Mobile App from concept to release to fully align the Mobile and Web digital experience for our members• Prioritized work based on business stakeholder need and value added to the member based of Key Performance Indicators (KPI)• Uses analytics to discover any pain points in the mobile application then created and prioritized stories to increase member usability and satisfaction• Developed a production release timeline to align with business, project, and IT stakeholders • Developed a production support/traceability process to proactively resolve production issues and mitigate wide scale member impact• Applies domain knowledge with direct customer and business owner feedback to ensure features met the expected needsMember Claims and Fulfillment • Lead and advised functional, technical, and testing teams throughout the SLDC• Developed, prioritized, and maintained a product Road Map to be used cross functionally between departments• Identified areas for large scale and long-term cost savings then designed and implemented the solution• Managed production issues and communicated with Legal/Compliance as well as appropriate business stakeholders• Designed and launched Episodic EOBs which both improved member satisfaction and saved the company over $1M per year in print, postage, and electronic storage Show less

Sr. Business Analyst on the North Carolina Topaz Integration Office (NCTIO) project primarily focused within the Constituent Communications Management (CCM) group. Currently focusing on a large scale system implementation project migrating all groups and subscribers to a Java-based software application. In this role Mr. Glenn works as a Subject Matter Expert (SME) for our vendors and different teams within the organization.• Build and Design Functional requirement documentation for multiple… Show more Sr. Business Analyst on the North Carolina Topaz Integration Office (NCTIO) project primarily focused within the Constituent Communications Management (CCM) group. Currently focusing on a large scale system implementation project migrating all groups and subscribers to a Java-based software application. In this role Mr. Glenn works as a Subject Matter Expert (SME) for our vendors and different teams within the organization.• Build and Design Functional requirement documentation for multiple vendors;• Map Technical and Functional requirements insuring all system specifications are incorporated into the system design;• Read and audit SQL and XML output files;• Design, Build, and Test multiple MS Excel databases which contains every product plan, current and grandfathered, offered by BCBSNC;• Write conditional logic mapping multiple databases• Evaluate and create reports from automated daily batch processing files Show less

Works onsite with the DOD developing a blueprint on how the agency will be able to utilize Asset and Supply Chain Management on a future system. Gaining an understanding of the client’s current environment, challenges, and priorities along with leveraging Accenture’s Supply Chain methodologies and industry knowledge to develop a state-of-the-art solution.• Develop an Acquire to Retire (A2R) system module that outlines the current systems functionality and the future systems… Show more Works onsite with the DOD developing a blueprint on how the agency will be able to utilize Asset and Supply Chain Management on a future system. Gaining an understanding of the client’s current environment, challenges, and priorities along with leveraging Accenture’s Supply Chain methodologies and industry knowledge to develop a state-of-the-art solution.• Develop an Acquire to Retire (A2R) system module that outlines the current systems functionality and the future systems capabilities.• Create as-is process narratives to develop a better understanding of the agencies current requirements.• Works closely with DIA Team Leads to identify and validate requirements for modules within the Asset Management and Supply Chain Management to-be system.• Provide system management with technical advice and guidance within the Total Asset Management (TAM) program.• Conducts functional requirement reviews with the client and Accenture leads.• Perform GAP analysis between to-be and as-is process flows to determine areas for improvement. Show less

Worked onsite with the DoS on financial contracts and awards providing customer support, user training, and process documentation for the entire financial procurement supply chain from the initial request to the final shipment.• Works directly with Momentum and Ariba developers to assist in system design layout, usability and to resolve complex system issues.• Lead testing efforts during the retirement of existing DoS procurement systems and the roll out of future procurement systems… Show more Worked onsite with the DoS on financial contracts and awards providing customer support, user training, and process documentation for the entire financial procurement supply chain from the initial request to the final shipment.• Works directly with Momentum and Ariba developers to assist in system design layout, usability and to resolve complex system issues.• Lead testing efforts during the retirement of existing DoS procurement systems and the roll out of future procurement systems. • Created training materials and procedural documentation for users and team members.• Within 6 months of joining the team I was able to increase our SLA matrix by over 10% putting us within the project goal. Since then we have been consistently above goal.• Analyzed, validated and reconciled both domestic and overseas procurement surcharges. Show less

• Monitors progress of program requirements. Monitors cost performance against plans to ensure contractual cost obligations are met.• Liaison between operations and other administrative support organizations on financial issues. Interfaces with contractors, vendors, and customers and performs extensive Data Analysis as required.• Responsible for building and maintaining a complex Excel Spreadsheet to meet contractual/project requirements for several major portions of a program

• As a Sales Representative I focused on IT services and solutions within Texas, New Mexico and Oklahoma. I was responsible for timely execution of large projects as well managing relationships with multiple vendors. In addition I helped grow the territories pipeline with predictable and profitable business.• Served as liaison between the Project and Contract Management teams.• Successfully brought in the largest deal to date in State and Local history at $17.3 Million.

Savinelli is one the world’s oldest pipe and tobacco distributors• Responsible for all sales in the East Coast and Caribbean markets by maintaining and growing current clients as well as the addition of new clients in order to hit a multi-million dollar quota.• Generated an increased market share of over 500%, generating a revenue increase of $200,000 dollars for New England market• Worked independently to plan, organize and develop business trips under target budget.

As an inside sales representative my primary goal was revenue generation. This was achieved by getting to know my customers and growing their expectation of what wireless service could be. In doing so I was able to predictably grow business and ensure customer retention.